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- Tasks: Help customers with insurance claims, ensuring smooth communication and support.
- Company: Join a globally recognised company known for its commitment to customer service.
- Benefits: Enjoy hybrid working, free health plans, gym access, and annual bonuses.
- Why this job: Make a real impact by supporting customers during challenging times in a dynamic team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Full training provided; start date is July 2025.
The predicted salary is between 22200 - 25000 £ per year.
Customer Service Executive/Claims Handler Location: Christchurch – hybrid options available after probation. Salary: £26,210 starting salary, with an opportunity for this to rise to over £30,300. Benefits include: Free on-site parking Free Health Cash Plan for cover towards treatment for dental, prescriptions, and many more. Consistent development and growth opportunities. Consistent salary increases. Free annual travel insurance (subject to qualifying criteria) Discount on your home and motor insurance. Salary supplements for using an additional language. Annual Bonus scheme of approx. 5% Fully equipped gym and other social club facilities. Hybrid working. Start date: October 2025 Hours: FULL TIME hours, working on a rota basis. Monday to Friday between the hours of 8AM-6.15PM. (1 in 6) Saturdays between the hours of 8AM-4.30PM. Dynamite Recruitment is working alongside an internationally recognised company, that is looking for confident Customer Service Executive to join their Claims team on a permanent basis. As a Customer Service Executive/Claims Handler you will be responsible for the following tasks… Receive in-coming correspondence and calls from customers, clients and third parties relating to insurance claims. Managing a portfolio of claims, where you will be responsible for assisting customers from the initial point of contact through to completion. Ensure all relevant information is captured and updated on the system for each customer. Accurately assess claims in line with policy terms and conditions. Pay valid claims quickly without unnecessary delay. Ensure customers who aren\’t covered are informed at the first opportunity. Assess and raise awareness of any fraudulent activity. To empathise with customers and ensure that you are there to support them at a very challenging time. Carry out calculations to ensure accurate payments are made to customers on behalf of their insurance provider (including using exchange rate information) Liaise with 3rd parties in relation to resolving queries and process claims, recover money where possible. Ensure all documentation relating to a case is attained and uploaded both timely and accurately. Input data to a claims management system with a high level of accuracy. The ideal Customer Service Executive/Claims Handler will have… Previous experience within a customer service role is required (this can be within retail, hospitality, call centre, etc…) High levels of personal resilience. Must be able to multi-task. First-class verbal and written communication skills Must be comfortable with navigating computer systems (full training will be given) High levels of pro-activity; good organisation and planning skills Great team player. An ability to stay calm, confident and focussed while handling high numbers of incoming calls. The ability to reassure others and display high levels of empathy. Competent at using complex computer systems. Numerate and able to understand and process information quickly. Literate with the ability to tailor communication suitable for the appropriate audience. High levels of attention to detail. To be considered please submit your CV as soon as possible, or call Sabrina on (phone number removed)
Contact Detail:
Dynamite Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the insurance claims process. Understanding how claims are assessed and processed will give you an edge in interviews, as you'll be able to speak knowledgeably about the role.
✨Tip Number 2
Practice your communication skills. Since the role requires first-class verbal and written communication, consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Highlight your resilience and ability to handle high-pressure situations. Prepare examples from your past experiences where you've successfully managed stress or difficult customer interactions.
✨Tip Number 4
Showcase your teamwork skills. Be ready to discuss how you've collaborated with others in previous roles, as being a great team player is essential for this position.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise skills such as communication, empathy, and resilience, which are crucial for a Customer Service Executive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to handle claims efficiently. Mention specific examples from your past experiences that demonstrate your problem-solving skills.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer systems and your ability to multi-task. These skills are essential for managing claims and ensuring accurate data entry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital for this role.
How to prepare for a job interview at Dynamite Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, whether in retail, hospitality, or call centres. Be ready to share specific examples of how you handled challenging situations and provided excellent service.
✨Demonstrate Empathy and Resilience
As a Customer Service Executive, you'll need to empathise with customers during tough times. Prepare to discuss how you've managed stress and maintained a positive attitude while dealing with high volumes of calls.
✨Familiarise Yourself with Claims Processes
Research the basics of insurance claims handling. Understanding common terms and processes will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customers. Practice your responses to demonstrate your thought process and decision-making abilities.
