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- Tasks: Lead and develop a support team for mission-critical software applications.
- Company: Join a dynamic company focused on client satisfaction and innovative software solutions.
- Benefits: Enjoy remote work flexibility and a competitive salary up to £45,000.
- Why this job: Be part of a collaborative culture that values growth and client success.
- Qualifications: Experience in team management, problem resolution, and client interaction required.
- Other info: Opportunity for Microsoft Azure training and professional development.
The predicted salary is between 36000 - 54000 £ per year.
Application Software Support Manager Perm Remote Working Up to £45,000pa My client are seeking to recruit a support manager to head up a team with the role of supporting a mature base of existing clients and a mission critical application for a recent major client. Key Responsibilities: * To manage, grow and develop a team of individuals ( initially 4-5 people) in order to provide excellent break/fix support (and potentially upgrades) to a mission critical software application in line with agreed SLAs. * To perform a support role within the team as well as being the manager. * Using existing skilled staff, and recruiting new, along with review of existing Support-Desk business processes and enhancing to meet new needs, build a team who deliver a high level of client-satisfaction when engaged in issues associated with their software solution. * Manage support services to be a profitable element of the business. * Manage the team within the required budget. Team may include Support Engineer, Developer, Tester etc. * Communication between the team and the broader company ( particularly customer managers and consultants) * Manage a team against SLAs for all customers trouble-tickets and dynamically prioritise activities. * Analyse and report on issues, particularly where this may identify areas requiring re-work. Key Skills: * Hands-on approach with skills in problem resolution / analytical skills Management of teams and budgets * Excellent interpersonal skills and evidence of client interaction / management * Analysis of individuals needs in order to create coaching or training program. Either currently have or commit to Microsoft Azure training and accreditations
Application Software Support Manager employer: Third Nexus Group Limited
Contact Detail:
Third Nexus Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Software Support Manager
✨Tip Number 1
Familiarize yourself with Microsoft Azure and its support processes. Since the role requires a commitment to Azure training and accreditations, having a solid understanding of the platform will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in managing teams and budgets. Be prepared to discuss specific examples of how you've successfully led a team in a support environment, focusing on client satisfaction and meeting SLAs.
✨Tip Number 3
Showcase your problem resolution and analytical skills. Prepare to share instances where you've effectively resolved complex issues or improved processes, as this will be crucial for the role's responsibilities.
✨Tip Number 4
Emphasize your interpersonal skills and client management experience. The ability to communicate effectively with both your team and clients is essential, so think of examples that illustrate your success in building strong relationships.
We think you need these skills to ace Application Software Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing support teams and software applications. Emphasize your problem resolution skills and any experience with Microsoft Azure.
Craft a Strong Cover Letter: In your cover letter, express your passion for client satisfaction and team development. Mention specific examples of how you've successfully managed teams and improved support processes in the past.
Highlight Relevant Skills: Clearly outline your analytical skills, budget management experience, and interpersonal abilities. Use bullet points to make these stand out and relate them directly to the job description.
Show Commitment to Training: If you have any current certifications or training related to Microsoft Azure, be sure to include them. If not, express your commitment to obtaining these qualifications in your application.
How to prepare for a job interview at Third Nexus Group Limited
✨Show Your Leadership Skills
As an Application Software Support Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and how you handle conflicts. Share specific examples that demonstrate your leadership style.
✨Demonstrate Problem-Solving Abilities
Since the role involves break/fix support, it's crucial to showcase your analytical skills. Prepare to discuss past challenges you've faced in software support and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Understand SLAs and Client Management
Familiarize yourself with Service Level Agreements (SLAs) and how they impact client satisfaction. Be ready to explain how you would prioritize tasks and manage support tickets to meet these SLAs effectively.
✨Highlight Your Communication Skills
Excellent interpersonal skills are key for this role. Prepare to discuss how you communicate with both your team and clients. Provide examples of how you've successfully managed client relationships and facilitated communication between different departments.
