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- Tasks: Engage with customers via phone and written correspondence to resolve issues quickly.
- Company: Join an industry-leading client known for exceptional customer experience.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values communication and problem-solving.
- Qualifications: Excellent communication skills and a passion for helping customers are essential.
- Other info: Opportunity to develop your career in a fast-paced, rewarding environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor We are working with an industry leading client on the lookout for a Customer Service Advisor to join their site in Coryton. Our client’s Customer Experience team are looking to recruit an engaging and proactive Customer Service Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate. Key responsibilities will include: Undertake an initial on the spot risk assessment and make quick decision to resolve a call Work to set quality standards, targets and service levels Maintain accurate records by logging and tracking all calls in the CRM system Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary Delivering and maintaining team performance targets Key requirements: Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultativ…
Customer Service Advisor employer: AUCTORO RECRUITMENT LIMITED
Contact Detail:
AUCTORO RECRUITMENT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting these stories can demonstrate your problem-solving skills and proactive attitude.
✨Tip Number 4
Practice active listening techniques. During the interview, showing that you can listen and respond thoughtfully will reflect the skills needed for a Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and requirements, so you can tailor your application to highlight relevant experiences.
Highlight Communication Skills: Since excellent communication is crucial for this role, make sure to showcase your communication skills in your CV and cover letter. Provide specific examples of how you've successfully resolved customer issues or built relationships in previous roles.
Demonstrate Problem-Solving Abilities: In your application, include examples that demonstrate your ability to handle complaints and resolve problems effectively. This could be through anecdotes from past jobs where you made quick decisions to satisfy customers.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how your values align with their commitment to customer care.
How to prepare for a job interview at AUCTORO RECRUITMENT LIMITED
✨Show Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Demonstrating your ability to engage in a two-way conversation will showcase your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think of examples from your past experiences where you resolved complaints or provided exceptional service. This will help you illustrate your problem-solving skills effectively.
✨Familiarize Yourself with CRM Systems
Since maintaining accurate records in a CRM system is part of the job, it’s beneficial to mention any experience you have with such systems. If you’re not familiar, do some research on common CRM tools to show your willingness to learn.
✨Emphasize Teamwork
The role requires collaboration with colleagues and other departments. Be prepared to discuss your experience working in teams, how you support others, and how you contribute to achieving team goals. This will demonstrate your ability to fit into their team-oriented culture.
