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- Tasks: Join us as a Mortgage Administrator, delivering top-notch customer service and managing mortgage processes.
- Company: Be part of a reputable financial services company dedicated to customer satisfaction and compliance.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: This role offers hands-on experience in finance, a supportive culture, and the chance to make a real impact.
- Qualifications: You need excellent English skills, customer service experience, and proficiency in MS Office.
- Other info: Ideal for those looking to kickstart their career in the financial sector with a dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
Purpose: Mortgage Administrator (Customer Operations) is responsible for delivering the highest level of customer service to our customers. Customer Operations administration includes Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner.
Key Responsibilities:
- Always provide fast and efficient mortgage processing service in accordance with the Service level agreements and Procedures.
- Customer Operations administration to include Redemptions, Payments, Deeds, Further Advances, Funds release preparation and sign off, post contract variations, invoice payments and Statement production ensuring all stages are processed in a timely and efficient manner.
- Customer service – liaison with customers and solicitors, by phone, email or in writing.
- Review and update procedure documents as applicable.
- Any other related duties as directed by the Management team.
Regulatory/Statutory Responsibilities:
- You should complete required training and maintain good knowledge of the following in relation to your role. This is subject to change in accordance with regulatory needs and should not therefore be seen as an exhaustive list: e.g. MCOB/BCOB.
- Support the Society in ensuring adherence to all appropriate external regulations and legislation e.g. Building Societies Act, PRA and FCA Handbooks.
- Support the Society in ensuring all governance activities comply with agreed Society policies and procedures, including Risk Management; Fraud; Money Laundering; Data Protection; Information Security; Health & Safety and Business Continuity Management (BCP) ensuring a good understanding, a knowledge of the key risks and the duty of care required to abide by them to protect the Society.
- Knowledge and understanding of FCA’s PSD and BCOB regulations and its implications to our business.
- Knowledge, understanding and adherence to the regulations relating to anti-money laundering, financial crime and anti-bribery and corruption. Ensure awareness of how to report suspicions to the MLRO, and your duty to avoid ‘tipping off’.
- Ensure that you adhere to all audit and compliance requirements and Society Policy and Procedure.
Qualifications:
- An excellent standard of written and spoken English.
- Minimum of 1 year's experience in a financial services environment.
- Customer service experience over the phone and by email, ideally in the financial services sector.
- Mortgage or collections experience preferred.
- Proficient in the use of MS Office (Word, Outlook).
Mortgage Administrator employer: Harpenden Building Society
Contact Detail:
Harpenden Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Mortgage Administrator. Understanding the specific tasks like Redemptions, Payments, and Deeds will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Brush up on your knowledge of regulatory requirements such as MCOB and BCOB. Being able to discuss these regulations will demonstrate your commitment to compliance and your understanding of the financial services landscape.
✨Tip Number 3
Highlight your customer service skills, especially in a financial context. Prepare examples of how you've effectively communicated with customers or resolved issues, as this role heavily relies on excellent customer interactions.
✨Tip Number 4
Make sure you're proficient in MS Office, particularly Word and Outlook. Consider doing a quick refresher course if needed, as being tech-savvy can set you apart from other candidates.
We think you need these skills to ace Mortgage Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and financial services. Emphasise any specific roles related to mortgage administration or collections, and showcase your proficiency in MS Office.
Craft a Compelling Cover Letter: Write a cover letter that directly addresses the key responsibilities mentioned in the job description. Use specific examples from your past experience to demonstrate how you can deliver excellent customer service and handle mortgage processing efficiently.
Highlight Regulatory Knowledge: Since the role requires knowledge of regulations like MCOB/BCOB and anti-money laundering, mention any relevant training or experience you have in these areas. This will show your understanding of the compliance aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail, which is crucial for a Mortgage Administrator.
How to prepare for a job interview at Harpenden Building Society
✨Showcase Your Customer Service Skills
As a Mortgage Administrator, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in financial services. Highlight your ability to communicate clearly and effectively, whether over the phone or via email.
✨Demonstrate Your Knowledge of Regulations
Familiarise yourself with relevant regulations such as MCOB, BCOB, and anti-money laundering laws. During the interview, mention your understanding of these regulations and how they impact the role. This shows that you are proactive and aware of the compliance aspects of the job.
✨Be Ready to Discuss Your Experience
Prepare to talk about your previous experience in financial services, particularly any roles related to mortgages or collections. Use specific examples to illustrate your skills in processing payments, handling redemptions, or managing customer inquiries efficiently.
✨Highlight Your Technical Proficiency
Since the role requires proficiency in MS Office, be ready to discuss your experience with these tools. You might want to mention specific tasks you've accomplished using Word or Outlook, such as creating reports or managing correspondence, to demonstrate your technical capabilities.
