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For Companies At a Glance
- Tasks: Lead the reception team and ensure exceptional guest experiences in a fine-dining setting.
- Company: Join Hakkasan Mayfair, a modern and luxurious Chinese restaurant in London.
- Benefits: Enjoy 50% staff discount, wellbeing resources, training opportunities, and festive gifts.
- Why this job: Embark on a rewarding hospitality journey with growth prospects and a vibrant team culture.
- Qualifications: 4 years of experience in a similar role, excellent service standards, and leadership skills required.
- Other info: Flexible full-time hours and international career opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Are you looking for an opportunity to work in a modern, fine-dining Chinese restaurant in London? If so, look no further! Hakkasan Mayfair are on the hunt for a talented Reception Manager to join our team. It's not just a job; it's a chance to embark on a journey within the hospitality industry as a Reception Manager. Plus, enjoy fantastic benefits, huge growth prospects, and of course, some delicious food!
The ideal Reception Manager has:
- A minimum of 4 years experience in a similar role and within a fast-paced environment.
- Experience in a luxury venue would be a distinct advantage.
- Excellent knowledge of Seven Rooms.
- Passionate about delivering excellent guest experiences with a friendly disposition to smile.
- Exceptional service standards with attention to detail and experienced in guest profiling and recognition.
- Leadership and delegation skills including the ability to train and mentor the Reception Team.
- Impeccable appearance and interpersonal skills with a good command of English is essential.
- Ability to work under pressure and willingness to work as part of a team.
- Availability to work full-time and be flexible.
- Proof of eligibility to work in the United Kingdom.
In addition to the usual benefits, such as meals on duty, uniforms, holidays, pension and life assurance, we also offer the following to all of our valued colleagues:
- 50% staff discount across all of our restaurants (including takeaway).
- Wellbeing resources such as nutritional seminars and home workouts.
- Access to Maven: Resources and advice platform for your reproductive and family health journey.
- Employee Assistance Programme, featuring confidential support for any of our team members whenever they need it.
- Gifts for Christmas, Chinese New Year, birthdays and long service milestones.
- Training and development opportunities, such as WSET, development courses, public speaking and more.
- International career opportunities.
- Fun activities to support chosen charities, help the environment and the communities that we live in, and to protect our planet.
Reception Manager employer: Tao Group Hospitality
Contact Detail:
Tao Group Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with Seven Rooms, as it's a key part of the role. Understanding its features and how it enhances guest experiences will show your commitment and readiness to excel in this position.
✨Tip Number 2
Highlight your experience in luxury venues during your conversations. Share specific examples of how you've delivered exceptional service and managed guest relationships to demonstrate your fit for the fine-dining environment.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experience in training or mentoring staff. This will illustrate your ability to lead the Reception Team effectively and contribute to a positive work culture.
✨Tip Number 4
Prepare to discuss how you handle high-pressure situations. Sharing strategies you've used to maintain service standards during busy periods will highlight your capability to thrive in a fast-paced environment.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality, particularly in reception management. Emphasise your leadership skills and any experience in luxury venues, as this is a distinct advantage for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent guest experiences. Mention specific examples from your previous roles that demonstrate your attention to detail and ability to work under pressure.
Highlight Relevant Skills: In your application, clearly outline your knowledge of Seven Rooms and any other relevant software or systems you have used. This will show that you are prepared to hit the ground running.
Showcase Your Personality: Since the role requires a friendly disposition and exceptional interpersonal skills, let your personality shine through in your application. Use a warm and engaging tone to reflect your suitability for a guest-facing position.
How to prepare for a job interview at Tao Group Hospitality
✨Showcase Your Experience
Make sure to highlight your four years of experience in a similar role, especially in fast-paced environments. Be ready to discuss specific examples of how you've managed reception duties and contributed to guest satisfaction.
✨Demonstrate Your Knowledge of Seven Rooms
Since knowledge of Seven Rooms is essential for this position, prepare to discuss your familiarity with the system. If you have used it before, share how it has helped you enhance guest experiences and streamline operations.
✨Exude Passion for Guest Experiences
During the interview, convey your passion for delivering excellent guest experiences. Share anecdotes that illustrate your friendly disposition and attention to detail, as these qualities are crucial for a Reception Manager.
✨Prepare for Leadership Questions
Expect questions about your leadership and delegation skills. Think of examples where you've successfully trained or mentored team members, and be prepared to discuss how you handle pressure while maintaining team morale.
