Conference and Events Coordinator - Mercure Newcastle

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Newcastle offers the best location Newcastle has to offer. Jaw dropping coastline, the vibrant foreshore, exciting nightlife, and beautiful beaches worth dipping your toes in to are just some of the many charms of this coastal city. Newcastle is the gateway to both the magical Hunter Valley Wine Region and the Lake Macquarie area, providing a convenient location for our guests to base themselves during their NSW adventures. Mercure Newcastle offers 131 guest rooms, 5 conference rooms and a restaurant and bar catering to a wide range of travelers. The hotel has a beautiful outdoor pool and newly renovated poolside dining area which would make an ideal event space for the right clients.

We are currently seeking a dynamic and detail-oriented Conference and Events Coordinator to join our team.

Position Summary: As the Conference and Events Coordinator, you will be responsible for overseeing the planning and execution of all conferences and events held at Mercure Newcastle. You will work closely with clients, vendors, and internal departments to ensure seamless operations and exceptional experiences for our guests. This role requires excellent organizational skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

• Plan, organize, and coordinate all aspects of conferences, meetings, and special events at the hotel.
• Communicate with clients to understand their event requirements and deliver exceptional customer service.
• Develop event proposals, contracts, and pricing details for clients.
• Coordinate logistics, including room bookings, audiovisual equipment, catering, and accommodation.
• Supervise event setup and breakdown to ensure everything runs smoothly and assist with food and beverage service as required.
• Work closely with the hotel’s sales and operations teams to ensure events are aligned with company goals.
• Provide on-site event management to ensure high standards of service are met.
• Handle guest inquiries and resolve any issues that arise during events.
• Maintain accurate records and post-event reports for clients and management.
• Assist with shift in our Food and Beverage team as required.

Qualifications:

• Proven experience in event planning or coordination, preferably within a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office and event management software.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Flexibility to work evenings, weekends, and holidays as required.
• Current RSA or willingness to obtain prior to starting.

Additional Information:

What’s in it for you: An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor. Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation. Work alongside passionate industry professionals. Be mentored by experienced Accor Hospitality professionals who want to see you succeed!