Conference & Events Manager – London

AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 15 prime locations across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish. Our Core Values are our GRACES:

• Growth: Unleashing potential for development
• Responsibility: Owning results and outcomes
• Ambition: Pursuing impactful goals
• Expertise: Mastering our craft
• Service: Providing service that benefits our communities

AG Hotels Group is seeking an experienced and confident Conference and Events Manager to join the team at The Crown Hotel in London. As a Conference and Events Manager, you will play a crucial role in delivering exceptional dining experiences to our guests. You will be the face of our hotel’s food and beverage offerings, ensuring guests receive top-notch customer service and enjoy a memorable visit. If you have a genuine passion for hospitality and thrive in a lively, energetic environment, this is the perfect opportunity for you.

Key Responsibilities:

• Oversee the day-to-day operations of the conference and banqueting department.
• Manage the planning and execution of a wide range of events including conferences, weddings, private parties, and corporate functions.
• Liaise with clients to understand event requirements and ensure expectations are met or exceeded.
• Coordinate with kitchen, bar, and service teams to ensure smooth delivery of events.
• Lead, motivate, and develop a team of C&B staff to uphold the hotel’s service standards.
• Prepare staffing rotas and manage labour costs in line with budget targets.
• Ensure compliance with health & safety, food hygiene, and licensing laws.
• Monitor customer feedback and implement improvements based on insights.
• Work closely with the sales and marketing team to maximise event bookings and revenue.
• Manage event budgets, costs, and invoicing.

Requirements:

• Proven experience in a similar Conference and Banqueting management role, preferably in a 4-star or boutique hotel environment.
• Strong organisational and time-management skills with the ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills.
• Leadership experience with a hands-on approach and the ability to inspire a team.
• Commercial awareness and the ability to work within budgets.
• Flexible and adaptable, with the ability to work evenings, weekends, and public holidays as required.
• Knowledge of event planning software and hotel PMS systems (e.g., Rezlynx or similar) is desirable.

We offer a competitive salary, staff meals, and discounts on hotel stays, along with training and development opportunities to help you grow. Join our warm and welcoming team, where great service is celebrated and every shift is a chance to make someone’s day!