Omnichannel Clienteling Manager

We are seeking a passionate, creative, tech-savvy, and highly motivated individual to join the EMEA Clienteling team. Clienteling is a core focus for the brand, playing a pivotal role in driving customer loyalty and fueling business growth. The EMEA Clienteling Team is rapidly expanding, setting a global standard for fostering genuine one-to-one relationships between Sales Associates and clients, enhancing top client retention, and growing the VIC client base through high-net-worth acquisition strategies. Working in the UK office, the successful candidate will play a key role in developing the Omnichannel Clienteling strategy, managing a junior associate, and collaborating with all internal stakeholders. The candidate should have proven experience in Omnichannel Clienteling strategic development—from inception to implementation—expanding from brick-and-mortar stores to E-commerce, Concessions, and Outlets, supported by strong project management and organizational skills. Reporting to the Senior Clienteling Manager, your key responsibilities include: Lead Omnichannel Strategic Planning Strategy Development: Support the creation of long-term strategies and roadmaps across all channels, collaborating with key stakeholders. Project Management: Oversee the development and rollout of these strategies across channels (Ralph Lauren Concessions, Outlets & E-commerce). Performance Tracking: Work with the Commercial Manager to monitor KPIs of Clienteling initiatives, evaluate performance, and optimize ROI. Data Collaboration: Partner with the Data Insights team to develop reports and analyses supporting strategic decisions. Business Development: Identify new opportunities within Omnichannel Clienteling to grow the Elite client base. Strategy Implementation: Manage the entire process of developing, executing, and launching omnichannel client engagement strategies. Organization & Documentation: Ensure meticulous management of project details, documentation, and timelines, integrating technology effectively. Stakeholder Collaboration: Work with internal teams to ensure seamless execution and communication. Timeline & Budget: Drive projects to meet deadlines and stay within budget, ensuring quality outcomes. Problem Solving & Continuous Improvement: Address challenges proactively and seek process enhancements. Drive Digital Excellence and Tools Innovation Project Planning: Define requirements to enhance existing Clienteling tools for better performance. Cross-Functional Collaboration: Work with IT on new solutions and tool development, including asset management. Process Optimization: Challenge and improve current workflows for efficiency. Industry Knowledge: Stay informed on industry trends and innovations, sharing insights internally. Team Management Support the development of direct reports through targeted learning and regular feedback sessions. Experience, Skills & Knowledge Proven success in project and team management. Highly organized with strong strategic and entrepreneurial mindset. Ability to thrive in a fast-paced, collaborative, problem-solving environment. Good analytical skills, with experience in interpreting Clienteling reports and KPIs, managing budgets, and tracking expenses. Creative thinker with proactive approach to new ideas. Excellent communication skills, comfortable liaising with senior leaders. Strong team player with excellent interpersonal skills and cross-functional collaboration ability. Fluent in English; additional languages are a plus. #J-18808-Ljbffr