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- Tasks: Join our team as a Foreign Exchange Consultant, ensuring profitability and delivering top-notch customer service.
- Company: Hays Travel is a leading travel agency dedicated to exceptional customer experiences.
- Benefits: Enjoy competitive pay, unlimited bonus potential, and flexible seasonal hours.
- Why this job: Be part of a dynamic team, engage with customers, and make an impact in the travel industry.
- Qualifications: No specific qualifications required, just a passion for travel and great customer service skills.
- Other info: This is a temporary role with opportunities for personal development and training.
The predicted salary is between 24000 - 36000 £ per year.
Client: Hays Travel
Location: Rhyl, United Kingdom
Job Category: Consulting
EU work permit required: Yes
Job Reference: a9bd8694ab88
Job Views: 6
Posted: 26.04.2025
Expiry Date: 10.06.2025
Competitive salary with unlimited bonus potential. This is a temporary seasonal position, hours available.
In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events, and maintaining relationships with existing customers. Our customers are at the forefront of everything we do, so exceptional customer service experience is required.
Key Responsibilities:
- Ensuring profitability of foreign exchange bureau
- Achieving foreign exchange targets, including set KPI’s
- Converting Hays Travel customers to purchase
- Maximising individual and team sales of foreign exchange
- Providing exceptional customer service at all times
- Assisting with the day-to-day operation of the bureau
- Increasing exposure of bureau and developing new business leads
- Using social media to promote offers, generate customer engagement and sales leads
- Maximising all opportunities by following foreign exchange sales structure
- Monitoring local competition and managing rates and margins effectively on a daily basis
- Monitoring stock levels of foreign currency and ensuring minimum quantities are maintained
- Accurate cash reconciliation and banking
- Responsible for minimising risk and mitigating errors
- Supporting Travel colleagues with administrative duties
- Responsibility for security of the bureau
- Participating in training for personal development
- Adhering to company policies and procedures
- Performing any other duties as required
- Conforming with health and safety policies
- Maintaining dignity and respect for all employees, customers, and suppliers
Competencies:
- Good accuracy and numerical skills
- Excellent administration and organisational skills
- Effective communication and customer service experience
Experience:
- Passionate about travel and tourism
- Problem solving skills
- Team player
- Good organisational and time-management skills
Foreign Exchange Consultant - (Seasonal Role) Rhyl employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Foreign Exchange Consultant - (Seasonal Role) Rhyl
✨Tip Number 1
Familiarise yourself with the latest trends in foreign exchange and travel. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Leverage social media to showcase your understanding of customer service and sales strategies. Share relevant content or engage with posts related to foreign exchange and travel to highlight your enthusiasm and expertise.
✨Tip Number 3
Network with professionals in the travel and foreign exchange sectors. Attend local events or join online forums to connect with others in the field, which could lead to valuable insights and potential referrals.
✨Tip Number 4
Prepare to discuss specific examples of how you've provided exceptional customer service in past roles. Being able to articulate your experiences will set you apart and show that you understand the importance of customer satisfaction in this role.
We think you need these skills to ace Foreign Exchange Consultant - (Seasonal Role) Rhyl
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales, particularly in the travel or foreign exchange sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention specific examples of how you've provided exceptional customer service in previous roles and how you can contribute to the profitability of the bureau.
Highlight Relevant Skills: Emphasise your numerical skills and attention to detail, as these are crucial for cash reconciliation and managing foreign currency stock levels. Provide examples of how you've successfully managed similar tasks in the past.
Showcase Teamwork and Communication: Since this role involves working as part of a team, include examples of successful collaboration in your application. Highlight your effective communication skills and how they have helped you build relationships with customers and colleagues.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key requirement for this role, be prepared to share specific examples of how you've provided outstanding service in the past. Highlight any experiences where you went above and beyond to meet customer needs.
✨Demonstrate Your Knowledge of Foreign Exchange
Familiarise yourself with the basics of foreign exchange operations and current market trends. Being able to discuss these topics confidently will show your passion for the industry and your readiness for the role.
✨Prepare for Teamwork Questions
As this position involves working as part of a team, think about times when you've successfully collaborated with others. Be ready to discuss how you contribute to a positive team environment and achieve collective goals.
✨Utilise Social Media Experience
Since driving business through social media is part of the job, be prepared to talk about your experience with social media marketing. Share any strategies you've used to engage customers or promote offers effectively.
