Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to create unforgettable guest experiences and manage operations during weekends.
- Company: Join Hyatt Regency London - The Churchill, a vibrant hotel in the heart of London.
- Benefits: Enjoy 12 free hotel nights, discounts for friends, free meals, and wellness programmes.
- Why this job: Be part of a diverse team that values empathy and creativity while making travel more human.
- Qualifications: Strong communication skills and a passion for guest engagement are essential.
- Other info: This role offers opportunities for continuous learning and career growth within a global family.
The predicted salary is between 32000 - 48000 £ per year.
The Guest Relations Duty Manager reports to the Front of House Manager and oversees a team of four in the Guest Relations department. The role involves acting as the senior manager on duty during weekends, collaborating with department heads to ensure exceptional guest experiences across the hotel.
Salary: £40,000 + Service Charge
Shift patterns: 5 days a week, including weekends
Benefits:
- 12 complimentary nights annually across Hyatt Hotels worldwide
- Discounted hotel stays for you, family, and friends from day one
- Free meals in our colleague restaurant
- 50% discount on food and beverages at selected Hyatt Hotels
- Complimentary business attire laundering
- Headspace membership and Employee Assistance Programme
- Opportunities for continuous learning, development, and career progression across Hyatt Hotels worldwide
Responsibilities:
- Define and implement strategies to enhance guest experience
- Create memorable experiences with excellent interpersonal and communication skills
- Mentor and coach the team for maximum guest engagement
- Build rapport with guests, understand their needs, and recommend suitable services
- Support the Front Office team with arrivals, check-ins, and departures
- Promote Hyatt’s food & beverage outlets and services
- Monitor guest satisfaction platforms like Medallia and TripAdvisor
- Act as senior duty manager during weekends, bank holidays, and evenings
About Hyatt Regency London - The Churchill: Located in Marylebone, in the heart of London’s West End, with views over Portman Square gardens, the hotel features 440 guestrooms, including 50 suites, and 11 meeting spaces. Dining options include The Montagu Kitchen and Churchill Bar & Terrace. Hyatt values empathy, integrity, respect, inclusion, experimentation, and wellbeing. Joining Hyatt means becoming part of a diverse, inclusive, and global family with over 1,150 hotels in more than 70 countries. We are committed to making travel more human, connected, sustainable, and celebrating individuality in our team.
Guest Relations Duty Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Duty Manager
✨Tip Number 1
Familiarise yourself with Hyatt's values and culture. Understanding their commitment to empathy, integrity, and inclusion will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of Hyatt Regency London - The Churchill. Engaging with them on platforms like LinkedIn can provide you with insider insights about the role and the company culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples of how you've enhanced guest experiences in previous roles. Being able to share concrete stories about your interpersonal skills and problem-solving abilities will demonstrate your capability to excel as a Guest Relations Duty Manager.
✨Tip Number 4
Research common guest satisfaction metrics and platforms like Medallia and TripAdvisor. Showing that you understand how to monitor and improve guest satisfaction will set you apart as a candidate who is proactive and results-driven.
We think you need these skills to ace Guest Relations Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Guest Relations Duty Manager position. Understand the key responsibilities and required skills, such as excellent interpersonal and communication skills, as well as experience in guest relations.
Tailor Your CV: Customise your CV to highlight relevant experience in guest services or management roles. Emphasise any achievements that demonstrate your ability to enhance guest experiences and lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Hyatt's values. Mention specific examples of how you have created memorable guest experiences in previous roles.
Highlight Relevant Skills: In your application, be sure to highlight skills that align with the job requirements, such as mentoring, coaching, and building rapport with guests. Use concrete examples to illustrate how you've successfully applied these skills in past positions.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Interpersonal Skills
As a Guest Relations Duty Manager, excellent interpersonal skills are crucial. Be prepared to share examples of how you've successfully engaged with guests in the past, resolving issues and creating memorable experiences.
✨Demonstrate Leadership Experience
Since this role involves mentoring and coaching a team, highlight your leadership experience. Discuss specific instances where you led a team or project, focusing on how you motivated others and achieved results.
✨Familiarise Yourself with Hyatt's Values
Hyatt places great importance on values like empathy, integrity, and inclusion. Research these values and think about how they align with your own experiences and work ethic. Be ready to discuss how you embody these principles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential challenges you might face as a Duty Manager and prepare thoughtful responses that demonstrate your ability to handle difficult situations effectively.
