Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service and maintain client relationships.
- Company: Work for a prestigious client in Rugeley known for excellent customer service.
- Benefits: Enjoy a full-time, permanent role with a salary up to £26,000.
- Why this job: Be part of a vital role that ensures smooth business operations and client satisfaction.
- Qualifications: Must have proven customer service experience; CRM knowledge is a plus.
- Other info: Monday to Friday hours with opportunities for growth.
The predicted salary is between 15600 - 36400 £ per year.
Customer Service Administrator I am currently recruiting on behalf of my prestigious client, based in Rugeley, for an experienced Customer Service Administrator, to join the team on a full-time, permanent contract. The successful applicant will play a vital role in upholding the clients reputation of excellent customer service whilst maintaining relationships and ensuring all records are logged effectively. The post provides both clerical and administrative support to managers, either as part of a team or individually depending on the task. The role plays a vital part in the administration and smooth-running of businesses. The ideal candidate will have proven Customer Service experience and CRM experience would be advantageous. About the role: * Answering incoming calls from customers and clients * Maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone and via email * Maintaining case files and following office procedures * Accurately logging comprehensive details of the claim * Uploading jobs to company database * Planning routes nationwide * Ensuring client’s portals are kept up to date regularly Hours and Pay: * Monday to Friday * Salary up to £26,000 – dependent on experience * Permanent About you: * Proven Customer Service experience is essential * CRM experience would be beneficial * Competent daily user of Microsoft Office and Excel * Excellent written and verbal communication skills * Excellent attention to detail and accuracy If you feel this role is for you or would like to find out more, hit APPLY NOW for a call today
Customer Service Administrator employer: Central Staffing Solutions Ltd
Contact Detail:
Central Staffing Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with common CRM systems and their functionalities. This will not only help you stand out during the interview but also demonstrate your proactive approach to learning and adapting to new tools.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Practice responding to customer inquiries in a clear and concise manner, as this is crucial for maintaining client relationships.
✨Tip Number 3
Highlight any previous experience where you successfully managed multiple tasks or projects simultaneously. This will showcase your ability to handle the administrative demands of the role effectively.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal values with those of the company can make a strong impression during the interview process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your proven customer service experience and any relevant CRM experience. Use specific examples that demonstrate your skills in maintaining client relationships and handling administrative tasks.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your excellent written and verbal communication skills. Mention how your attention to detail and accuracy will contribute to the smooth-running of the business.
Showcase Relevant Skills: In your application, clearly outline your competency with Microsoft Office and Excel. Provide examples of how you've used these tools in previous roles to support your claims.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and enthusiasm for the role.
How to prepare for a job interview at Central Staffing Solutions Ltd
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples from your previous roles where you provided excellent customer service. Highlight situations where you resolved issues or went above and beyond for a client.
✨Demonstrate Your CRM Knowledge
If you have experience with CRM systems, be ready to talk about how you've used them in past positions. Mention any specific software you are familiar with and how it helped you manage customer relationships effectively.
✨Highlight Your Attention to Detail
Since the role requires accurate logging of claims and maintaining case files, provide examples that demonstrate your attention to detail. Discuss how you ensure accuracy in your work and any methods you use to double-check your entries.
✨Prepare Questions About the Role
At the end of the interview, ask insightful questions about the company’s approach to customer service or how they measure success in this role. This shows your genuine interest and helps you understand if it's the right fit for you.
