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- Tasks: Guide clients through implementing Unity5 software and ensure their success.
- Company: Unity5 is a dynamic company focused on innovative software solutions for small to medium-sized businesses.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative team environment.
- Why this job: Be at the forefront of tech implementation while making a real impact on client success.
- Qualifications: Strong communication skills and a knack for project management are essential; experience in tech is a plus.
- Other info: Join a vibrant team that celebrates project successes and values your input.
The predicted salary is between 36000 - 60000 £ per year.
As Implementation Consultant you will be a driving force behind our ongoing success… About the Role: As Implementation Consultant at Unity5, you will have the unique opportunity to work closely with a diverse range of small to medium-sized customers, guiding them through the seamless implementation of our cutting-edge Unity5 software. You\’ll be at the forefront of ensuring our clients achieve their goals, managing every aspect from project planning to budget oversight, and leading engaging workshops to define and configure their system requirements. Your role doesn\’t stop there; you\’ll also train users, gather and act on feedback, and celebrate the successes of your projects with our customers. Key Responsibilities: Sales: * Leverage your commercial acumen throughout the project lifecycle to identify and maximise upselling opportunities. * Represent Unity5 at events and customer community activities, showcasing our services and product expertise. Implementation: * Execute projects on time, within budget, and to the highest customer satisfaction standards, adhering to our defined methodologies and processes. * Kick-off projects, setting clear goals and deliverables aligned with customer objectives. * Gather process and configuration requirements for system setup. * Understand technical requirements for installation, integrations, SSO, and migration. * Manage customer risks and issues using your product and business process knowledge. * Configure both backend and frontend systems manually and through scripting to set up customer test and live environments. * Test and approve system deliveries before release to customers. * Troubleshoot and resolve technical issues promptly. * Train customers on utilising the configured functionality. * Oversee the go-live process through customer \’hypercare\’ and adoption reviews. Team Collaboration: * Collaborate with technical consultants to resolve complex issues. * Partner with Sales and Customer Success teams to consistently focus on customer results. * Provide detailed handover materials to support teams post-project completion. * Participate in team meetings, ensuring all systems and actions are updated in our relevant tools. Qualifications/Experience: Required: * Experience in a SaaS or technology-centric environment. * Proficiency in project management techniques. * A results-focused, customer-obsessed mindset. * Strong process orientation and problem-solving skills. * Exceptional writing and documentation abilities with keen attention to detail. * Independence in managing tasks and the ability to multitask efficiently. * Commercial awareness and technical strength, particularly in IT, SaaS, and data manipulation. * Experience with SSO integrations, data migration, APIs, and SQL. Desired: * Familiarity with project management software, time recording, and budget management. * Industry experience and knowledge of the parking compliance sector. Why Unity5? Join us and be part of a dynamic, innovative team that\’s making waves in the SaaS industry. At Unity5, we value creativity, collaboration, and a relentless drive for excellence. If you\’re passionate about delivering exceptional customer experiences and thrive in a fast-paced, evolving environment, we\’d love to hear from you
Implementation Consultant employer: Unity Five Ltd
Contact Detail:
Unity Five Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarize yourself with Unity5's software and its features. Understanding the product inside and out will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Implementation Consultants at Unity5. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects in the past. Highlight your ability to meet deadlines, stay within budget, and ensure customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Showcase your communication and training skills. As an Implementation Consultant, you'll be leading workshops and training users, so be ready to demonstrate your ability to convey complex information clearly and effectively.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Implementation Consultant position at Unity5. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect relevant experiences that align with the role. Emphasize your project management skills, customer interaction, and any experience with software implementation or training.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping clients succeed. Mention specific examples of past projects where you managed implementation processes or trained users effectively.
Highlight Your Commercial Acumen: In your application, be sure to mention any experience you have with sales or upselling during project lifecycles. This will demonstrate your ability to leverage commercial opportunities as outlined in the job description.
How to prepare for a job interview at Unity Five Ltd
✨Showcase Your Project Management Skills
As an Implementation Consultant, you'll be managing projects from start to finish. Be prepared to discuss your experience with project planning, budget management, and how you've successfully delivered projects on time and within budget.
✨Demonstrate Your Technical Knowledge
Familiarize yourself with the technical aspects of the Unity5 software. Be ready to explain how you would handle installations, integrations, and migrations, as well as any relevant technical requirements that may arise during implementation.
✨Highlight Your Communication Skills
You'll be leading workshops and training users, so it's crucial to demonstrate your ability to communicate effectively. Share examples of how you've engaged with clients, gathered feedback, and ensured their needs were met throughout the implementation process.
✨Prepare for Upselling Opportunities
Since part of your role involves identifying upselling opportunities, think about how you can leverage your commercial acumen. Be ready to discuss past experiences where you've successfully identified and maximized such opportunities in previous roles.
