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- Tasks: Support students with their learning journey through calls, emails, and chats.
- Company: Join Pertemps, a leading independent recruitment agency known for valuing talent.
- Benefits: Enjoy hybrid working options and comprehensive training to boost your skills.
- Why this job: Make a real impact by helping students succeed in their education.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Full-time role with a pay rate of £12.62ph and opportunities for growth.
The predicted salary is between 25000 - 35000 £ per year.
Do you have a passion for delivering an exceptional level of customer service? If so, then we have fantastic opportunities available working as customer service professionals for a UK leading educational provider, The Open University.
On behalf of The Open University, we are actively recruiting positions within the frontline Student Recruitment and Support teams within a contact centre environment. In this role, you will ensure an excellent level of service is provided to prospective and current students by providing key information and helping them to make decisions about their learning.
Working hours: Full time (37 hours per week, between 8.00am – 6.30pm Mon to Fri)
Pay rate: £12.62ph
Working pattern: Hybrid working after completion of training. Once the initial on-site training programme is complete, it is anticipated that candidates will be able to work in a hybrid style working from the office a minimum of 2 days per Calendar month.
Location: Nottingham, NG5 1AH
Training: A 7-week fully comprehensive training package will be provided for all candidates
Start Date: 2 groups starting on 2nd & 30th June
Duration: 30th September 2025
About the role: The role is predominantly an inbound call taking role and will involve making and receiving calls to provide support to students through their study journey. As well as email, letter, web-chat and other mediums of communication as necessary.
The role requires you to be confident working with multiple systems, information and databases to maintain student and enquirer details. You will act as a first point of contact to ensure that prospective and current students are given accurate information and a first-class service.
A full comprehensive training package will be provided for the role, followed by regular support, coaching and development from your Team Manager and established team members to build your confidence and knowledge within the role.
Key responsibilities:
- Provide information to both enquirers and students supporting them with registration processes, funding enquiries and general information about The Open University via inbound/outbound phone calls and emails.
- Proactively transfer calls to specialised teams for further advice and guidance where appropriate as part of an Information, Advice and Guidance model.
- Using your experience and initiative you will navigate and respond to issues, interpreting and applying procedures and guidelines as laid out within agreed policies.
- Carry out any administrative tasks or processes associated with student and enquirer requests in a timely manner.
- Capture student contact and review and update records using University systems.
- Work to a rota as part of a team to ensure that all activity is dealt with promptly and effectively and within agreed Service Levels.
- Meet and strive to exceed the expected service standards as set within our quality framework, delivering a positive experience for all students and enquirers by putting them at the heart of everything you do.
Key Skills required:
- Effective Communication skills, both written and verbal
- Sufficient IT skills that allow you to support students with a range of enquiries
- A highly motivated self-starter who can adapt to the needs of an operation
- Able to work on own initiative and collaboratively
- Able to bring energy to your role and always striving for excellence
As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone's talents have enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person.
Student Recruitment Advisor (Nottingham) employer: Pertemps Open University
Contact Detail:
Pertemps Open University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Recruitment Advisor (Nottingham)
✨Tip Number 1
Familiarise yourself with The Open University's services and offerings. Understanding their courses, funding options, and student support systems will help you provide accurate information to prospective students during your calls.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of inbound and outbound calls, being clear, concise, and friendly will make a great impression on both students and your potential employers.
✨Tip Number 3
Get comfortable with using multiple systems and databases. This role requires you to manage student information efficiently, so being tech-savvy will give you an edge in handling enquiries smoothly.
✨Tip Number 4
Show your enthusiasm for customer service. Highlight any previous experience where you've gone above and beyond to assist customers, as this aligns perfectly with the expectations of providing first-class service in this role.
We think you need these skills to ace Student Recruitment Advisor (Nottingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication skills. Emphasise any previous roles where you provided support or information to clients, as this aligns with the responsibilities of a Student Recruitment Advisor.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and helping students. Mention specific examples of how you've delivered exceptional customer service in the past, and explain why you're excited about the opportunity at The Open University.
Highlight IT Proficiency: Since the role requires working with multiple systems and databases, be sure to mention your IT skills. Include any experience you have with CRM systems or similar software that demonstrates your ability to manage student information effectively.
Showcase Your Adaptability: The job description mentions the need for a highly motivated self-starter who can adapt to operational needs. Provide examples in your application of how you've successfully adapted to changing situations or worked collaboratively in a team environment.
How to prepare for a job interview at Pertemps Open University
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Familiarise Yourself with The Open University
Research The Open University and understand its mission, values, and the services it offers. Being knowledgeable about the organisation will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult situations, working in a team, and managing multiple tasks. Practising your responses will help you feel more confident during the interview.
✨Highlight Your IT Skills
Since the role involves using various systems and databases, be ready to discuss your IT skills. Provide examples of how you've successfully used technology in previous roles to support customers or manage information.
