Project Coordinator

Main Purpose of your job

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To administer the project from initial customer enquiry through survey and quotation to job completion

Responsibilities

– To manage customer enquiries from initial request through survey and quoting stage to job completion

– To raise job packs and files and mark on job board, manage and plan ongoing jobs

– To liase with Engineers Supervisor and Purchase manager to ensure accurate job timing and scheduling of work appropriate to customer needs

– To produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirement.

– To ensure completed jobs are forwarded for pricing and invoicing procedure

– To respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required.

– To hold and maintain accurate and up to date customer record information

– All tasks to be completed in accordance with the Quality Assurance policy and procedures.

Knowledge

– IT – Microsoft Word Excel and Outlook

Skills

– Communication – Oral and Written

– Organisation and project planning

– Teamwork

– Flexibility and willingness to change

– Ability to understand basic Technical issues

Experience

– Customer Services background

Hours

This is a full-time permanent role (35 hours a week), Monday- Friday 8.30 – 4.30 and 9.00 – 5.00 ( will be one week earlies 1 week lates) 1 hour for lunch.

Holidays 20 days holiday plus bank holidays 1st year

23 days holiday plus bank holidays thereafter

Salary £ 27,000 – £29,000