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- Tasks: Lead a dynamic team in achieving sales targets and expanding our customer base.
- Company: Join Kuoni, an award-winning travel company known for its exceptional workplace culture.
- Benefits: Enjoy perks like travel discounts, ongoing training, and unique travel opportunities.
- Why this job: Be part of a passionate team that values personal travel experiences and customer service excellence.
- Qualifications: Experience in retail travel management and a passion for travel are essential.
- Other info: Flexible shifts and a supportive work environment with a focus on wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
Join an award-winning company recognized as the Best Place to Work in Travel! We are seeking an experienced Store Manager to lead our team in Cardiff, located inside John Lewis. Kuoni has consistently topped industry awards, including the recent 'Best Place to Work in Travel' at the TTG Awards, thanks to our outstanding Travel Experts who craft personalized holidays. We value personal experience in travel, believing that the best advice comes from firsthand knowledge of destinations.
As a Store Manager, you will be responsible for achieving retail sales targets, developing a team of motivated Travel Experts, and expanding the store’s customer base (full job specification available upon request).
What We Are Looking For:
- Experience managing a retail travel store with profit and staff responsibilities
- Proven track record of delivering sales results and excellent customer service
- Attention to detail in booking checks and holiday pricing
- Strong communication skills, proactive, confident, and forward-thinking
- Ability to motivate and lead a team, especially under pressure
- Passion for travel with extensive firsthand destination knowledge
- Experience working with third-party suppliers
- Flexibility to work varied shifts, including weekends and evenings
- Understanding of sales and commercial aspects of tour operating
- Knowledge of travel reservation systems
- Achievement in meeting sales targets and delivering customer service
- Customer-centric approach and brand representation skills
- Adaptability, resourcefulness, and a positive attitude
Benefits:
- Ongoing training, career progression, and unique travel opportunities, including educational trips, overseas management conferences, incentives, staff travel discounts, and VIP rewards for top performers
- Training program includes a five-week virtual onboarding, continuous coaching, and opportunities for personal growth, including managing VIP customer relationships and organizing events
- Additional benefits include discounts, gym memberships, generous annual leave, performance bonuses, clothing allowances, season ticket loans, travel insurance, service awards, enhanced parental leave, and referral bonuses
Wellbeing & Community Engagement:
- Employee Assistance Programme and wellbeing support
- Free health benefits such as flu vaccinations and eye tests
- Volunteer leave and fundraising activities for charities like Mind
Job Security:
Part of DER Touristik and REWE, we offer stability and support from a strong international group.
Follow us on Instagram @workatkuoniuk for more insights.
Kuoni - Store Manager - Cardiff employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kuoni - Store Manager - Cardiff
✨Tip Number 1
Familiarise yourself with Kuoni's values and mission. Understanding what makes them the 'Best Place to Work in Travel' will help you align your approach during interviews and discussions, showcasing your enthusiasm for their culture.
✨Tip Number 2
Leverage your travel experiences to demonstrate your passion and knowledge of destinations. Be prepared to share personal stories that highlight your expertise, as this is crucial for a role that relies on firsthand travel experience.
✨Tip Number 3
Network with current or former employees of Kuoni, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Stay updated on industry trends and challenges in the travel sector. Being knowledgeable about current events and how they affect customer preferences will position you as a forward-thinking candidate who can lead a team effectively.
We think you need these skills to ace Kuoni - Store Manager - Cardiff
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Kuoni's company culture and values. Highlight your passion for travel and customer service in your application, as these are key aspects they value.
Tailor Your CV: Make sure your CV reflects your experience in managing retail travel stores. Emphasise your achievements in sales and customer service, and include specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the travel industry. Mention your firsthand travel experiences and how they have shaped your approach to customer service and sales.
Highlight Relevant Skills: In your application, clearly outline your relevant skills such as communication, adaptability, and attention to detail. Provide examples of how you've successfully managed teams and met sales targets in previous roles.
How to prepare for a job interview at TN United Kingdom
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and knowledge about destinations, as this aligns with Kuoni's values and will demonstrate your suitability for the role.
✨Highlight Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Discuss specific instances where you motivated staff or improved team performance, especially under pressure.
✨Demonstrate Sales Acumen
Be ready to discuss your track record in achieving sales targets. Bring concrete examples of how you've driven sales in previous roles and how you plan to do the same at Kuoni.
✨Prepare for Customer Service Scenarios
Think of challenging customer service situations you've faced and how you resolved them. Kuoni values excellent customer service, so showcasing your problem-solving skills will be crucial.
