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- Tasks: Manage 40-45 EMEA accounts, ensuring customer success and satisfaction.
- Company: Join a global tech platform transforming university and venue experiences.
- Benefits: Enjoy 25 days holiday, enhanced pension, and wellbeing days.
- Why this job: Be part of a fast-paced team driving impactful customer success in SaaS.
- Qualifications: 3+ years in Customer Success within a SaaS environment required.
- Other info: A full UK driving licence is essential for this role.
The predicted salary is between 36000 - 60000 £ per year.
Privately owned global tech platform working with universities and venues across the globe. Backed by a larger global leader in Software solution growth. Manage 40-45 EMEA Accounts with total strategic ownership and accountability of the success and experience of each customer.
Your week will involve customer meetings, virtual or on site, supporting customers with product utilisation, success, and momentum on their account. You will work alongside the wider teams including Customer Support, Professional Services and Sales teams, to drive success!
Requirements:
- 3+ years experience in a Customer Success role within a SaaS business.
- Experience of working within a fast-paced, scaling business with a complex and bespoke software solution.
- MUST have a full UK driving licence.
Benefits:
- 25 Days holiday, plus BH plus wellbeing/charity days.
- Enhanced Pension, Mat/Pat and Sick pay.
CSM Manager employer: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Contact Detail:
ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of EMEA accounts in the SaaS sector. Understanding regional nuances can help you demonstrate your ability to manage diverse customer expectations effectively.
✨Tip Number 2
Network with professionals in the Customer Success field, especially those who have experience in SaaS businesses. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven customer success in previous roles. Highlighting measurable outcomes will showcase your impact and align with the strategic ownership aspect of the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission can set you apart and show that you're genuinely interested in contributing to our team.
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Customer Success roles, particularly within SaaS businesses. Emphasise any specific achievements or metrics that demonstrate your impact on customer satisfaction and account growth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your background aligns with the company's mission. Mention your experience managing accounts and working in fast-paced environments, and how you can contribute to their team.
Showcase Relevant Skills: Highlight skills that are crucial for the CSM Manager role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully collaborated with cross-functional teams to drive customer success.
Prepare for Interviews: If invited for an interview, prepare by researching the company and its products. Be ready to discuss your previous experiences in detail, especially how you've supported customers and driven product utilisation. Think of questions to ask about their customer success strategies.
How to prepare for a job interview at ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in a Customer Success role, especially within a SaaS environment. Be prepared to discuss specific examples of how you've driven customer satisfaction and success in past positions.
✨Demonstrate Your Understanding of the Product
Research the company's software solutions thoroughly before the interview. Understand how their products work and be ready to discuss how you can help customers utilise these tools effectively to achieve their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer situations. Prepare scenarios from your past experiences where you successfully resolved issues or improved customer engagement.
✨Emphasise Team Collaboration
Since the role involves working closely with various teams, be ready to discuss how you have collaborated with others in previous roles. Highlight your ability to support and learn from team members to drive overall success.
