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For Companies At a Glance
- Tasks: Lead contract performance, monitor SLAs, and drive service improvements daily.
- Company: Join TMS/TCR, a leader in airport and transport operational services across the UK.
- Benefits: Enjoy competitive salary, performance-related perks, and career development opportunities.
- Why this job: Be part of a collaborative team focused on excellence and client satisfaction.
- Qualifications: 3-5 years managing complex contracts; degree in Business, Law, or related field required.
- Other info: Flexibility needed during operational peaks; experience in airport operations is a plus.
The predicted salary is between 43200 - 72000 £ per year.
The Opportunity: We are looking for a driven and strategic Contract Performance Manager to join the team at TMS/TCR. This senior role is pivotal in ensuring contract compliance, driving service improvements, and enhancing operational efficiency. You will be the key link between clients, operational teams, and internal departments—promoting collaboration, innovation, and excellence in service delivery.
Key Responsibilities:
- Lead performance monitoring across SLAs and KPIs using effective systems and tools.
- Analyse data trends to identify risks, opportunities, and service improvement areas.
- Drive daily operating controls and corrective action across departments and client accounts.
- Prepare and present regular performance reports and SLA reviews to clients.
- Implement SLA frameworks, reducing service credits and ensuring contract compliance.
- Attend client meetings, manage performance actions, and escalate key issues.
- Foster strong client relationships through consistent key account management.
- Communicate business performance updates and key issues internally.
- Identify and refer commercial opportunities to the Commercial Team.
- Oversee swift resolution of client complaints, ensuring a high service standard.
- Lead coordination during peak periods, ensuring commitments and outcomes are met.
- Produce internal and external case studies and success stories.
- Maintain and enhance Joint Operations Manuals in line with contract requirements.
- Coach and lead teams, promoting best practices and proactive performance management.
- Drive delivery of strategic initiatives aligned with business and client goals.
- Carry out any additional duties as required by Senior Management.
Working Hours:
- Full-time position – Monday to Friday 9am to 5:30pm with flexibility required during operational peaks.
What We Are Looking For:
- Proven experience (3–5 years) in managing large and complex contracts.
- Demonstrable stakeholder management and financial control experience.
- Strong understanding of SLA/KPI frameworks, contract law, and compliance.
- Advanced Microsoft Office skills, particularly Excel, PowerPoint, and Word.
- Eligible for an Airside Pass; valid UK Driving Licence.
- Experience in an airport or transport operations environment.
- Degree in Business Administration, Law, Supply Chain, or related field.
Desirable Experience:
- Master’s degree or equivalent professional qualification.
- Experience with data analytics and performance monitoring tools.
- Understanding of procurement, vendor, or commercial contract operations.
- Familiarity with ISO standards (ISO9001, ISO14001, OHSAS18001).
- Commitment to sustainability, health & safety, and continuous improvement.
Why Join Us?
- Competitive salary with performance-related benefits.
- Career development in a high-growth, collaborative environment.
- Chance to work with a trusted name in the airport and transport sectors.
About Us: TMS/TCR delivers leading-edge recovery, transport, and operational services across the UK. With a strong focus on safety, compliance, and client satisfaction, we are committed to excellence in everything we do.
Apply Now: Ready to lead high-impact initiatives and shape the future of contract performance at TMS/TCR? Apply now to become a key part of our leadership team.
Contract Performance Manager employer: TCR Group
Contact Detail:
TCR Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Performance Manager
✨Tip Number 1
Familiarise yourself with the specific SLAs and KPIs relevant to the role. Understanding these metrics will not only help you in interviews but also demonstrate your proactive approach to contract performance management.
✨Tip Number 2
Network with professionals in the airport or transport operations sector. Engaging with industry contacts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with data analytics and performance monitoring tools. Highlighting your familiarity with these tools can set you apart, as they are crucial for driving service improvements in this role.
✨Tip Number 4
Showcase your understanding of compliance and contract law during discussions. Being able to articulate how you have ensured contract compliance in previous roles will demonstrate your capability to excel as a Contract Performance Manager.
We think you need these skills to ace Contract Performance Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing large and complex contracts. Emphasise your stakeholder management skills and any financial control experience that aligns with the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Discuss how your background in contract compliance and performance monitoring makes you a perfect fit for the Contract Performance Manager role.
Showcase Relevant Skills: Highlight your advanced Microsoft Office skills, particularly in Excel and PowerPoint, as well as your understanding of SLA/KPI frameworks. Mention any experience with data analytics tools that could benefit the role.
Prepare for Potential Questions: Think about how you would address key responsibilities mentioned in the job description, such as driving service improvements and managing client relationships. Prepare examples from your past experiences that demonstrate your capabilities in these areas.
How to prepare for a job interview at TCR Group
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of a Contract Performance Manager. Familiarise yourself with SLAs, KPIs, and how they relate to contract compliance and service delivery.
✨Prepare Data-Driven Examples
Since the role involves analysing data trends and driving service improvements, come prepared with specific examples from your past experience where you've successfully used data to identify risks or opportunities. This will demonstrate your analytical skills and strategic thinking.
✨Showcase Stakeholder Management Skills
Highlight your experience in managing relationships with clients and internal teams. Be ready to discuss how you've fostered collaboration and resolved conflicts in previous roles, as this is crucial for the position.
✨Demonstrate Your Leadership Abilities
As a senior role, the interviewer will be looking for evidence of your leadership skills. Prepare to discuss how you've coached teams, implemented best practices, and driven performance management in your previous positions.
