Associate Design Program Manager

As an Associate Design Program Manager in the Digital Innovation (DI) and Experience Design (XD) organization within the Commercial and Investment Bank (CIB), you will play a key role in enabling our multi-disciplinary teams to shape the user experience of our products and services. Leveraging your expertise in design, program management, and product development, you will drive continuous improvements in work delivery and manage programs at scale. As part of a 75+ global design team, you will work across Operations business portfolios to drive Agile practices, implement operational improvements, and ensure effective collaboration across design, product, and technology teams. You bring strong organizational and problem-solving skills, and proactively embrace experimentation and continuous improvement in your day-to-day work. With a passion for design and user experience, you are highly adept at advocating for its role in successful product development with product and tech partners.

Job Responsibilities:

• Oversee the delivery of your assigned portfolio or programs by partnering with design leads and product partners to translate roadmap needs into actionable plans, ensuring resources are aligned with strategic business initiatives.
• Manage program risks and drive issue resolution to ensure successful delivery.
• Lead the implementation and continuous improvement of Agile practices within the design team by facilitating Agile ceremonies, providing training and coaching, fostering cross-functional collaboration, and advocating for Agile principles to enhance efficiency, collaboration, and transparency.
• Identify and implement other operational process improvements to streamline work delivery.
• Build strong connections across design, product, and technology partnerships, enabling collaboration across distributed teams, including design program managers embedded in other parts of the Operations portfolio.
• Facilitate the delivery of reporting needs at the program and portfolio level, including status and impact reports, annual budget planning, and resource utilization updates.
• Monitor and track OKRs to assess the success of initiatives.
• Collaborate with design to facilitate workshops for alignment, ideation, and problem-solving across teams and stakeholders.
• Maintain team health and morale, communicating risks and opportunities to leadership.
• Contribute best practices, tips, and templates proactively to the core Design Program Management team.
• Advocate for the role of design in product development by educating stakeholders on its value and impact.

Required qualifications, capabilities, and skills:

• Experience in Design Program Management, User Experience Design, Design Operations, Design Management, Product Delivery, or related roles improving design delivery in a cross-functional, agile environment, including proficiency in Jira (dashboards, automations).
• Knowledge of the product design process, workflows, design systems, tools, and agile delivery methods.
• Results in implementing or improving delivery workflows for increased speed and efficiency.
• A growth mindset with enthusiasm for scaling design delivery and data-driven decision-making.
• Experience navigating complex matrix organizations, resolving blockers, and influencing at all levels.
• Strong facilitation, communication, and cross-functional collaboration skills.
• Proficiency in Microsoft Teams, Confluence, Figma, PowerPoint, Excel.

Preferred qualifications, capabilities, and skills:

• Professional qualification in Lean Project Management, Agile/Scrum Certification, or Product Management.
• Understanding of the business value of design, processes, and workflows.
• Knowledge of service design principles, research methods, systems thinking, and experimentation practices is advantageous.