Customer Service Assistant - Immediate start

Join Our Team as a Customer Services Assistant! Are you passionate about delivering exceptional customer service and ensuring the smooth supply of vital health products? We are looking for a dedicated Customer Services Assistant to join our team and support our mission of providing top-notch service to customers across the UK, Ireland, Malta, and Gibraltar. This is a 12 month contract. Order Processing: Accurately process orders for Animal Health and Human Pharma products, ensuring timely delivery and compliance with internal measures and regulatory requirements. Customer Query Handling: Efficiently manage pre-delivery and order-related inquiries via email, fax, and telephone, ensuring prompt and satisfactory resolutions. Customer Premises Validation: Validate customer premises and ensure compliance with company policies and GDP standards. Strive for improvements in Order to Cash processes while maintaining compliance with company policies, procedures, values, and objectives. Late Delivery Management: Handle late delivery notifications and manage customer claims and returns paperwork. Adherence to Policies: Ensure all activities comply with internal policies, SOPs, and external regulations. Training and Audits: Complete required training and cooperate fully in audits and inspections. Customer Service Experience: Previous experience in customer-facing roles. Proficient in Microsoft Outlook, Excel, Word, and SAP (highly desirable). Customer Focus: Demonstrates passion for customer service and adherence to quality systems. Pharmaceutical background: Experience in a pharma or medical devices background desirable. Professional Growth: Opportunities for career development and advancement. If you are a motivated individual with a passion for customer service and a commitment to excellence, we would love to hear from you!