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- Tasks: Lead operational excellence across four London boutiques, ensuring top-notch customer experiences.
- Company: Derek Rose is a luxury brand focused on elevating everyday moments through quality products.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and wellbeing support.
- Why this job: Join a pioneering team dedicated to delivering exceptional service in a vibrant retail environment.
- Qualifications: 5-7 years in retail operations, preferably in luxury, with strong leadership and change management skills.
- Other info: This role requires frequent travel across London boutiques and offers opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and commercially minded Retail In-Store Operations Manager to join our growing team. Based across our four London boutiques, this newly created role is central to driving operational excellence, supporting performance, and enabling our store teams to deliver an exceptional customer experience.
The ideal candidate will bring a strong background in luxury retail, with proven success in leading operational change, managing performance, and implementing new systems across multiple sites. This is a hands-on, store-based position focused on strengthening our operational foundations while supporting our teams in delivering consistently high standards across every boutique.
You will work closely with in-store teams to streamline processes, ensure compliance, and embed tools that support high-performing teams. With a clear focus on efficiency, consistency, and service delivery, this role is critical to shaping and sustaining retail environments that reflect our brand values and meet evolving customer expectations.
Key Responsibilities- Operational Leadership & Systems Integration
- Lead the execution and ongoing refinement of operational processes across all London stores.
- Drive the successful implementation of new retail systems, ensuring adoption across teams and alignment with brand goals.
- Act as the key liaison for bringing together our in-store operations and e-commerce experience to deliver a cohesive omnichannel customer journey.
- Ensure all stores remain compliant with health & safety standards, internal policies, and regulatory requirements.
- Lead change initiatives across stores, ensuring minimal disruption and strong engagement from store teams.
- Identify operational inefficiencies and implement solutions that enhance customer service and back-of-house productivity.
- Work collaboratively with internal departments to embed new tools and practices that future-proof retail operations.
- Support Store Managers in setting clear objectives, monitoring KPIs, and coaching teams to exceed performance targets.
- Implement frameworks for team onboarding, development, and performance evaluation.
- Champion a high-performance culture through consistent feedback, recognition, and development pathways.
- Maintain exceptional brand standards across visual merchandising, store presentation, and client service delivery.
- Embed CRM tools and clienteling strategies into daily routines, enabling deeper, more personalised customer connections.
- Remove operational barriers to allow teams to focus on delivering an elevated luxury experience.
- Act as a key operational bridge between store teams and head office functions, ensuring consistent communication and seamless execution of initiatives.
- Contribute to business-wide projects by representing in-store perspectives and requirements.
- Provide regular operational reporting to the Head of DTC, including insights and opportunities for continuous improvement.
- 5–7 years’ experience in retail operations, ideally within a luxury, multi-site environment.
- Strong background in leading change and implementing new systems across store networks.
- Demonstrated success in aligning in-store operations with e-commerce or omnichannel retail strategies.
- Highly organised with excellent analytical, communication, and stakeholder management skills.
- Proven ability to manage performance, coach others, and cultivate high-performing teams.
- Comfortable navigating both strategic initiatives and hands-on store execution.
- Willingness to travel frequently across London boutique locations.
- Proficient in tools related to retail analytics, workforce scheduling, and customer relationship management.
- Competitive salary and pension contribution.
- 25 days annual leave, plus bank holidays.
- Generous staff discount and regular sample sales.
- Yearly eye testing.
- Access to confidential wellbeing and mental health support services.
- Opportunities for training, progression, and involvement in cross-functional projects.
- Regular team and company social events.
Our Mission: We design exclusively for life outside work, creating products that elevate everyday moments and redefine relaxation. Our commitment to Feel-good Living is at the heart of every decision, and this role plays a vital part in delivering that vision to our in-store customers.
Our Values: We are Life-Loving, Pioneering, Approachable, and Discerning — values that guide everything we do, from product design to team development.
Retail In-Store Operations Manager employer: Derek Rose
Contact Detail:
Derek Rose Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail In-Store Operations Manager
✨Tip Number 1
Familiarise yourself with Derek Rose's brand values and mission. Understanding their commitment to 'Feel-good Living' will help you align your responses during interviews, showcasing how your experience can contribute to their vision.
✨Tip Number 2
Highlight your experience in luxury retail and operational change management. Be prepared to discuss specific examples of how you've successfully implemented new systems or processes in previous roles, as this is crucial for the position.
✨Tip Number 3
Network with current or former employees of Derek Rose if possible. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare to demonstrate your analytical and performance management skills. Be ready to discuss how you've monitored KPIs and coached teams to exceed targets, as these are key responsibilities of the role.
We think you need these skills to ace Retail In-Store Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, especially within luxury environments. Emphasise your achievements in leading operational change and managing performance across multiple sites.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Derek Rose's brand values. Mention specific examples of how you've driven operational excellence and improved customer experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as change management, performance management, and cross-functional communication. Use concrete examples to demonstrate your proficiency in these areas.
Showcase Your Leadership Experience: Detail your experience in leading teams and implementing new systems. Provide examples of how you've coached others to exceed performance targets and fostered a high-performance culture in your previous roles.
How to prepare for a job interview at Derek Rose
✨Showcase Your Luxury Retail Experience
Make sure to highlight your background in luxury retail during the interview. Discuss specific examples of how you've successfully led operational changes and improved performance in previous roles, as this is crucial for the Retail In-Store Operations Manager position.
✨Demonstrate Change Management Skills
Prepare to discuss your experience with change management. Be ready to share examples of how you've implemented new systems or processes across multiple sites while ensuring minimal disruption and strong team engagement.
✨Emphasise Team Development and Performance Management
Talk about your approach to coaching and developing teams. Share how you've set clear objectives and monitored KPIs to help store managers and their teams exceed performance targets, as this aligns with the role's responsibilities.
✨Align with Brand Values
Familiarise yourself with Derek Rose's brand values of being Life-Loving, Pioneering, Approachable, and Discerning. During the interview, express how you embody these values and how they influence your approach to delivering exceptional customer experiences.
