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- Tasks: Welcome guests, manage traffic, and ensure a clean entrance for a top-notch experience.
- Company: Join Hyatt, a global leader in hospitality known for luxury and exceptional service.
- Benefits: Enjoy 12 free hotel nights yearly and discounts for family and friends from day one!
- Why this job: Be part of a vibrant team, enhance your customer service skills, and create memorable experiences.
- Qualifications: Previous experience in luxury hospitality is preferred; excellent customer service skills are essential.
- Other info: Perfect for those who love interacting with people and thrive in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Duties and responsibilities related to the Door Host/ess include:
- Maintain clear communication with front desk staff, bellhops, and other team members to ensure a smooth guest experience.
- Warmly welcome guests upon arrival, offering a friendly and hospitable greeting.
- Open doors for guests as they enter and exit the building, providing a courteous and seamless experience.
- Assist in managing vehicular and pedestrian traffic at the entrance to ensure safety and order.
- Regularly inspect the entrance area to ensure it is clean, presentable, and free of hazards.
About you:
- Previous experience in a similar role within the luxury segment is preferred.
- Excellent customer service skills, attentiveness, and the ability to handle a variety of tasks efficiently and professionally.
Just some of the benefits you will enjoy as a Door Host/ess:
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
Door Host/ess employer: Hyatt Regency London - The Churchill
Contact Detail:
Hyatt Regency London - The Churchill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Door Host/ess
✨Tip Number 1
Familiarise yourself with the luxury hospitality sector. Understanding the expectations and standards of high-end service will help you stand out during interviews and demonstrate your commitment to providing exceptional guest experiences.
✨Tip Number 2
Practice your greeting and body language. As a Door Host/ess, your first impression is crucial. A warm smile and confident posture can make a significant difference in how guests perceive their welcome.
✨Tip Number 3
Network with professionals in the hospitality industry. Attend events or join online forums where you can connect with others in similar roles. This can provide insights into the job and may even lead to referrals.
✨Tip Number 4
Showcase your customer service skills in real-life scenarios. Whether through volunteering or part-time work, gaining experience in fast-paced environments will help you demonstrate your ability to handle various tasks efficiently.
We think you need these skills to ace Door Host/ess
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in luxury settings. Emphasise any previous roles where you interacted with guests and maintained a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create a positive guest experience. Mention specific examples from your past roles that demonstrate your skills in communication and attentiveness.
Highlight Soft Skills: In your application, focus on soft skills such as friendliness, professionalism, and the ability to manage multiple tasks. These are crucial for a Door Host/ess role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hyatt Regency London - The Churchill
✨Showcase Your Customer Service Skills
As a Door Host/ess, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your previous roles where you went above and beyond for guests.
✨Demonstrate Teamwork
Highlight your experience working with front desk staff and other team members. Discuss how you effectively communicate and collaborate to ensure a seamless guest experience.
✨Emphasise Attention to Detail
Mention your ability to maintain a clean and presentable entrance area. You might want to discuss how you ensure safety and order while managing traffic at the entrance.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios during the interview. Practising how you would warmly welcome a guest or handle a busy entrance can demonstrate your readiness for the role.
