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For Companies At a Glance
- Tasks: Lead onsite teams and ensure excellence in customer service and facilities management.
- Company: Join Native Communities, specialists in creating thriving, sustainable developments.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth.
- Why this job: Be part of a vibrant team making a real impact in community living.
- Qualifications: Experience in property, hospitality, or leisure industries at a managerial level required.
- Other info: This role covers two sites: The Almere and Park Square in Milton Keynes.
The predicted salary is between 48000 - 72000 £ per year.
Welcome to Native Communities. We are specialists in operating small to large-scale living, commercial and mixed-use developments. We create thriving and sustainable communities that consistently outperform, delivering enhanced returns for our clients. This is an exciting opportunity to join our operational team in Milton Keynes as a General Manager. This is a dual site role covering The Almere and Park Square.
We are looking for a strong and vibrant leader to lead the onsite teams, ensuring excellence across all departments including Customer Service, Facilities Management, Health & Safety and Leasing. You will be responsible for managing the residential operating budget and to ensure our team are delivering a world class customer experience throughout all touchpoints. You will work closely with the Regional Head of Operations to deliver business process improvements and build internal standard operating procedures for the sites.
If you’re ready to be our next Native, you’ll probably:
- Have experience within BTR, property sector, hospitality or leisure industries at a General Manager level.
- Have a passion for customer service and ensuring excellence.
- Have a good understanding of the challenges and nuances of running a large building and estate.
- Have a good understanding of building operations and statutory obligations.
General Manager - Milton Keynes employer: Native Communities
Contact Detail:
Native Communities Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - Milton Keynes
✨Tip Number 1
Familiarise yourself with the specific challenges and nuances of managing large residential buildings. Research common issues faced in the BTR (Build to Rent) sector and think about how your experience can address these.
✨Tip Number 2
Network with professionals in the property and hospitality sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the General Manager role.
✨Tip Number 3
Prepare to discuss your leadership style and how you ensure excellence in customer service. Think of specific examples from your past roles where you successfully led teams to improve customer satisfaction.
✨Tip Number 4
Understand the importance of financial management in this role. Brush up on your skills related to budgeting and financial reporting, as you'll need to demonstrate your ability to manage the residential operating budget effectively.
We think you need these skills to ace General Manager - Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management, customer service, and leadership roles. Use specific examples that demonstrate your ability to manage teams and improve operational processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating thriving communities. Mention your understanding of the challenges in the property sector and how your experience aligns with the responsibilities of the General Manager role.
Highlight Relevant Skills: Emphasise skills such as budget management, health and safety compliance, and customer service excellence. Provide concrete examples of how you've successfully implemented these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Native Communities
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and driving performance.
✨Understand the Business Model
Familiarise yourself with Native Communities' business model and values. Be ready to discuss how your experience aligns with their focus on creating thriving communities and delivering enhanced returns for clients.
✨Prepare for Operational Questions
Expect questions about managing budgets, facilities management, and health & safety regulations. Brush up on relevant legislation and be prepared to discuss how you've navigated these areas in previous roles.
✨Emphasise Customer Service Excellence
Since customer service is a key focus, think of specific instances where you've gone above and beyond to ensure a great customer experience. Highlight your passion for service and how it translates into operational success.
