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- Tasks: Welcome visitors, manage calls and emails, and assist with queries.
- Company: Join a dynamic front of house team in Newbury, delivering top-notch service.
- Benefits: Earn £13-£15 per hour in a temporary full-time role with a vibrant work environment.
- Why this job: Perfect for those who love interacting with people and ensuring a stellar experience.
- Qualifications: Customer-facing experience in hotels, restaurants, or corporate settings is preferred.
- Other info: Bring your friendly, professional vibe to our welcoming team!
The predicted salary is between 27300 - 32500 £ per year.
We are currently looking for a receptionist to work on our clients site within Newbury, working within the front of house team ensuring all tenants and visitors receive a 5* service. It is a temporary full-time position.
The position involves working on the ground floor, ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with, and dealing with any additional queries from visitors. There are also administrative duties involved.
Responsibilities:- Ensure a five* service is delivered by welcoming visitors and directing them accordingly
- Ensure all calls and emails are answered promptly and accordingly
- Manage the reception and helpdesk inbox
- Raise response works on systems
- Deal with any queries from occupiers or workers
- Signing in visitors and helping with directions
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Ensuring the front of house area is immaculately presented – replenish stock in kitchens and ensure areas are tidy
We are looking for candidates with customer-facing experience in:
- Hotels
- Restaurants
- Corporate
- Airlines
- Marketing/Event
Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times. Friendly, professional, bubbly personality is essential.
Receptionist employer: Total Facilities Recruitment Limited
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what they stand for will help you align your approach to customer service with their expectations, making you a more attractive candidate.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for visitors, so being able to communicate clearly and professionally is key. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your enthusiasm for customer service. During any interactions, whether in person or over the phone, let your passion for providing excellent service shine through. This can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your previous experience in customer-facing roles. Think of specific examples where you went above and beyond to assist customers, as this will demonstrate your capability to deliver a 5* service.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in hotels, restaurants, or corporate settings. Emphasise skills that align with the responsibilities of a receptionist, such as communication and organisation.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for providing a five-star service. Mention specific experiences where you successfully managed visitor interactions or administrative tasks, demonstrating your suitability for the role.
Highlight Relevant Skills: In your application, focus on skills like multitasking, problem-solving, and attention to detail. These are crucial for managing reception duties and ensuring a smooth front-of-house operation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is essential for a receptionist role.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your previous roles in hotels, restaurants, or corporate environments where you went above and beyond to assist customers.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you handle phone calls and emails, ensuring you convey information clearly and professionally. Practise answering common questions succinctly.
✨Highlight Your Organisational Abilities
Receptionists often juggle multiple tasks at once. Share experiences that demonstrate your organisational skills, such as managing a busy reception area or handling administrative duties efficiently.
✨Exude Enthusiasm and Professionalism
A bubbly and friendly personality is essential for this position. During the interview, let your enthusiasm shine through. Smile, maintain eye contact, and show genuine interest in providing a five-star service.
