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- Tasks: Welcome visitors, manage calls and emails, and assist with queries.
- Company: Join a dynamic front of house team in Newbury delivering top-notch service.
- Benefits: Earn £14-£16 per hour with flexible temp shifts on select dates.
- Why this job: Perfect for those who love interacting with people and thrive in a professional environment.
- Qualifications: Customer service experience in hotels, corporate, or events is essential.
- Other info: Must have a smart black/navy suit and excellent communication skills.
We are currently looking for a receptionist to work on our clients site within Newbury, working within the front of house team ensuring all tenants and visitors receive a 5* service. The position involves working on the ground floor, ensuring incoming visitors are seen to and assisted accordingly, emails and phone calls are answered and dealt with, and dealing with any additional queries from visitors. There are also administrative duties involved.
Responsibilities:
- Ensure a five* service is delivered by welcoming visitors and directing them accordingly
- Ensure all calls and emails are answered promptly and accordingly
- Manage the reception and helpdesk inbox
- Raise response works on systems
- Deal with any queries from occupiers or workers
- Signing in visitors and helping with directions
- Report any relevant information and issues to Front of House Manager and designated Facilities Management team
- Ensuring the front of house area is immaculately presented – replenish stock in kitchens and ensure areas are tidy
We are looking for candidates with customer facing experience in:
- Hotels
- Corporate
- Airlines
- Marketing/Event
Looking for someone that is enthusiastic about ensuring a high level of service is delivered at all times. Friendly, professional, bubbly personality. Always be extremely well presented (must own a Black/Navy Suit with matching Blazer, White Shirt, Black Court Shoes (tie for male)). Fantastic communication skills as you will be dealing with high profile clients.
DUE TO THE LEVELS OF APPLICATIONS, ONLY SUITABLE CANDIDATES WILL BE CONTACTED.
Contact Detail:
Total Facilities Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding what we stand for at StudySmarter will help you align your responses during any interviews, showcasing how you can contribute to our front of house team.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with high-profile clients, being articulate and confident in your speech is crucial. Consider role-playing scenarios with a friend to enhance your ability to handle various visitor queries.
✨Tip Number 3
Dress the part! Ensure you have the appropriate attire ready, as first impressions matter. A well-presented appearance will not only boost your confidence but also demonstrate your professionalism to potential employers.
✨Tip Number 4
Show enthusiasm for customer service. During any interactions, convey your passion for providing excellent service. Share examples from your past experiences that highlight your commitment to ensuring a positive experience for visitors.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in environments like hotels or corporate settings. Emphasise your communication skills and any previous roles that required a friendly and professional demeanor.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for delivering a high level of service. Mention specific examples from your past experiences where you provided excellent customer care, and explain why you are a great fit for the receptionist role.
Highlight Relevant Skills: In your application, clearly outline skills that are essential for the role, such as managing emails and phone calls, handling queries, and maintaining a tidy reception area. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist position.
How to prepare for a job interview at Total Facilities Recruitment Limited
✨Showcase Your Customer Service Skills
As a receptionist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled difficult situations or went above and beyond for a customer.
✨Dress to Impress
Since the role requires a professional appearance, ensure you wear a well-fitted black or navy suit with a matching blazer. This not only shows that you understand the dress code but also reflects your commitment to professionalism.
✨Practice Your Communication Skills
You’ll be dealing with high-profile clients, so practice clear and confident communication. Consider role-playing common scenarios you might encounter, such as answering phone calls or greeting visitors.
✨Research the Company
Familiarise yourself with the company’s values and services. Being knowledgeable about the organisation will help you answer questions more effectively and demonstrate your enthusiasm for the role.
