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- Tasks: Support the management team by delivering exceptional customer service and driving sales.
- Company: Join The Body Shop, a pioneer in cruelty-free beauty with a commitment to ethical practices.
- Benefits: Enjoy flexible shifts and be part of a brand that values social and environmental impact.
- Why this job: Be part of a team that empowers people and enriches the planet through beauty and activism.
- Qualifications: Strong interpersonal skills and a passion for beauty; customer service experience is a plus.
- Other info: Open availability for evening, weekend, and holiday shifts is required.
The Body Shop was founded in 1976 with a vision: business as a force for good. We are proud to be pioneering cruelty-free beauty and remaining committed to ethical practices. Our brand empowers people and enriches the planet, staying true to our activist roots through campaigns, vegetarian products, and ethical sourcing. The Body Shop is dedicated to generating positive economic, social, and environmental impacts. We seek individuals who are not afraid to challenge norms and bring fresh ideas to our team.
Your role in a nutshell: To support the store management team in driving sales and profit by delivering exceptional customer service and upholding the company's values while ensuring adherence to policies.
More about the role: Our extensive range of over 2,000 products allows us to meet diverse customer needs. Our team engages with customers to recommend products that suit their preferences, emphasizing natural ingredients and community trade sourcing, contributing to ethical and community development. As a Consultant, you will provide expert advice, share insights into our products and philosophy, and help customers find suitable products for their lifestyle.
What we look for:
- Strong interpersonal skills to build rapport with customers (customer service experience is a plus)
- Effective communication and listening skills
- A genuine passion for beauty and retail
- Open availability for evening, weekend, and holiday shifts
Talent Drivers:
- Collaborative Skills
- Personal Conduct
- Commerciality
- Purpose
Contact Detail:
The Body Shop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant FTC 12h
✨Tip Number 1
Familiarise yourself with The Body Shop's values and mission. Understanding their commitment to ethical practices and cruelty-free beauty will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your product knowledge! With over 2,000 products, knowing key details about popular items and their benefits can set you apart. This will enable you to engage customers effectively and showcase your expertise.
✨Tip Number 3
Highlight your customer service experience in conversations. Share specific examples of how you've successfully built rapport with customers or resolved issues, as this will demonstrate your interpersonal skills and suitability for the role.
✨Tip Number 4
Be prepared to discuss your availability openly. Since the role requires flexibility for evening, weekend, and holiday shifts, showing that you're willing to accommodate these needs can make you a more attractive candidate.
We think you need these skills to ace Customer Consultant FTC 12h
Some tips for your application 🫡
Understand The Body Shop's Values: Familiarise yourself with The Body Shop's commitment to ethical practices and cruelty-free beauty. Reflect this understanding in your application to show alignment with their mission.
Highlight Relevant Experience: Emphasise any previous customer service experience you have, particularly in retail or beauty sectors. Use specific examples to demonstrate your interpersonal skills and ability to engage with customers.
Show Your Passion: Express your genuine interest in beauty and retail within your cover letter. Mention any personal experiences or knowledge about natural ingredients and community trade sourcing that could resonate with the company's philosophy.
Tailor Your CV: Customise your CV to highlight skills that match the job description, such as effective communication and collaborative skills. Ensure it is clear, concise, and free of errors before submitting.
How to prepare for a job interview at The Body Shop
✨Show Your Passion for Beauty
Make sure to express your genuine interest in beauty products and the retail industry. Share any personal experiences or stories that highlight your enthusiasm for The Body Shop's values and commitment to ethical practices.
✨Demonstrate Strong Interpersonal Skills
Prepare to showcase your ability to build rapport with customers. Think of examples from previous roles where you successfully engaged with customers, resolved issues, or provided exceptional service.
✨Know the Brand Inside Out
Familiarise yourself with The Body Shop's product range, philosophy, and community trade sourcing. Being knowledgeable about their offerings will help you provide expert advice during the interview and show your commitment to the brand.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving and customer service skills. Prepare for scenarios where you might need to handle difficult customers or recommend products based on specific needs, demonstrating your ability to think on your feet.
