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- Tasks: Manage servers, networks, and desktops while providing on-site IT support.
- Company: Join a dynamic team focused on innovative IT solutions and exceptional service.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a collaborative environment.
- Why this job: Be part of a tech-savvy culture that values problem-solving and teamwork.
- Qualifications: Experience in server management, network troubleshooting, and desktop support is essential.
- Other info: SC clearance required; ideal for tech enthusiasts looking to grow their skills.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Server Management:
- Perform server maintenance tasks including drive replacement and powering on servers.
- Assist with server migration and site closure as needed.
- Monitor and manage server room access.
- Ensure compliance with industry regulations and standards.
- Perform regular data backups and disaster recovery operations.
- Move network cables as required.
- Monitor the A/C unit in the server room.
- Manage network configurations and monitor system performance.
- Troubleshoot and resolve network issues.
- Power on workstations for remote users as required.
- Assist users with basic IT issues during morning UK hours.
- Process e-waste and ship gear back to the Plymouth depot.
- Be on-call on-site in case of power outages.
- Provide on-site presence in the mornings following patch deployments.
- Reset power strips as needed.
- Collaborate with various departments to ensure IT systems align with organizational goals.
- Document IT processes, systems, and configurations for future reference.
- Provide on-site support coordination for desktop-related issues.
Qualifications:
- Proven experience in server management, including maintenance and migration.
- Strong knowledge of network management and troubleshooting.
- Experience in desktop support and user assistance.
- Ability to work independently and manage time effectively.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience with Microsoft Windows Server and Windows 10 Pro.
- Familiarity with network monitoring tools such as PRTG Network Monitor.
- Previous experience in a similar role within a corporate environment.
IT Support Engineer- SC Cleared employer: Avance Consulting
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer- SC Cleared
✨Tip Number 1
Familiarise yourself with the specific server management tools and software mentioned in the job description. Having hands-on experience or knowledge of Microsoft Windows Server and Windows 10 Pro will give you an edge during the interview.
✨Tip Number 2
Brush up on your network troubleshooting skills, especially with tools like PRTG Network Monitor. Being able to demonstrate your ability to resolve network issues quickly can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous experiences with server maintenance and migration. Be ready to share specific examples of challenges you've faced and how you overcame them, as this will showcase your problem-solving abilities.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly. You may be asked to explain technical concepts to non-technical staff, so being able to convey information effectively will be crucial.
We think you need these skills to ace IT Support Engineer- SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in server management, network troubleshooting, and desktop support. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the IT Support Engineer position and how your background aligns with the responsibilities listed. Mention any specific experiences that relate to server maintenance and network management.
Highlight Relevant Qualifications: Clearly list your qualifications, especially any certifications or training related to Microsoft Windows Server, network monitoring tools, or IT support. This will help you stand out as a candidate who meets the preferred qualifications.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved IT issues in the past. This could include specific challenges you faced and the solutions you implemented, demonstrating your analytical skills and ability to work independently.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server management, network troubleshooting, and desktop support. Highlight specific examples from your previous roles that demonstrate your technical expertise and problem-solving abilities.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any tools they use, such as Microsoft Windows Server or PRTG Network Monitor. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Strong Communication Skills
As an IT Support Engineer, you'll need to communicate effectively with both technical and non-technical staff. Practice explaining complex concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life IT issues, such as server outages or user support requests. Think through potential scenarios and prepare structured responses that highlight your analytical thinking and decision-making process.
