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- Tasks: Manage servers, networks, and desktops while providing on-site IT support.
- Company: Join a dynamic team focused on innovative IT solutions and exceptional service.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a collaborative environment.
- Why this job: Be part of a tech-savvy culture that values problem-solving and teamwork.
- Qualifications: Experience in server management, network troubleshooting, and desktop support is essential.
- Other info: SC clearance required; ideal for those looking to grow in IT.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities:
- Server Management:
- Perform server maintenance tasks including drive replacement and powering on servers.
- Assist with server migration and site closure as needed.
- Monitor and manage server room access.
- Ensure compliance with industry regulations and standards.
- Perform regular data backups and disaster recovery operations.
- Move network cables as required.
- Monitor the A/C unit in the server room.
- Manage network configurations and monitor system performance.
- Troubleshoot and resolve network issues.
- Power on workstations for remote users as required.
- Assist users with basic IT issues during morning UK hours.
- Process e-waste and ship gear back to the Plymouth depot.
- Be on-call on-site in case of power outages.
- Provide on-site presence in the mornings following patch deployments.
- Reset power strips as needed.
- Collaborate with various departments to ensure IT systems align with organizational goals.
- Document IT processes, systems, and configurations for future reference.
- Provide on-site support coordination for desktop-related issues.
Qualifications:
- Proven experience in server management, including maintenance and migration.
- Strong knowledge of network management and troubleshooting.
- Experience in desktop support and user assistance.
- Ability to work independently and manage time effectively.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Preferred Qualifications:
- Experience with Microsoft Windows Server and Windows 10 Pro.
- Familiarity with network monitoring tools such as PRTG Network Monitor.
- Previous experience in a similar role within a corporate environment.
Contact Detail:
Avance Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer- SC Cleared
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows Server and Windows 10 Pro. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network management skills are crucial for this role. Consider brushing up on your knowledge of network monitoring tools like PRTG Network Monitor, as being able to demonstrate your proficiency in these tools during an interview can give you a significant edge.
✨Tip Number 3
Since the role requires collaboration with various departments, practice articulating how you've successfully worked in teams before. Be ready to share examples of how you’ve aligned IT systems with organisational goals in past roles.
✨Tip Number 4
Given that this position involves on-call responsibilities, be prepared to discuss your availability and how you manage work-life balance. Showing that you can handle the demands of being on-call while maintaining productivity will be key.
We think you need these skills to ace IT Support Engineer- SC Cleared
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in server management, network troubleshooting, and desktop support. Use specific examples that demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Support Engineer role. Mention your familiarity with Microsoft Windows Server and any experience with network monitoring tools, as well as your problem-solving abilities.
Showcase Relevant Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've collaborated with different departments to align IT systems with organisational goals.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Avance Consulting
✨Showcase Your Technical Skills
Be prepared to discuss your experience with server management, network troubleshooting, and desktop support. Highlight specific examples from your past roles that demonstrate your ability to handle the responsibilities outlined in the job description.
✨Understand Compliance and Regulations
Since the role requires compliance with industry regulations, brush up on relevant standards. Be ready to explain how you've ensured compliance in previous positions, as this will show your understanding of the importance of these practices.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and ability to work under pressure.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to assist users with basic IT issues. This will demonstrate your interpersonal skills and ability to collaborate with various departments.
