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For Companies At a Glance
- Tasks: Join our team to enhance end user experiences through proactive engineering and analytics.
- Company: We are a forward-thinking tech company focused on improving digital experiences for users.
- Benefits: Enjoy a collaborative work environment with opportunities for remote work and professional growth.
- Why this job: Make a real impact on user productivity while working with cutting-edge technology and data.
- Qualifications: Must have 2nd Line Support experience, knowledge of Nexthink, and skills in data analysis tools.
- Other info: Work from our Milton Keynes, Nottingham, or Hatfield offices, five days a week.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a UK-based Proactive Engineer to prevent and remediate end user experience issues through the End User Analytics Tools and other intelligence sources. Implementing tactical improvements through proactive incidents and problems as well as providing advice to the Digital Experience Manager (DEM) and other End User Experience stakeholders accordingly, always in the context of the end user, their experience of IT, and therefore productivity for the business.
What you'll do
- Driving Efficiency
- Identify opportunities for Automations & Remote Actions based on the customer environment.
- Liaise with central EUA CoE to implement and test Automations & Remote Actions which may be relevant for implementation on their customer.
- Work in conjunction with projects teams to drive better, data driven outcomes and adoption through specific dashboards and insight.
- Use analytics to drive quicker and more accurate RCA and resolution.
- Train and coach other service providing teams in the art of proactivity and the EUA tools.
- End User Experience
- Proactive incident resolution - fully automated fixes (self-heal) & User enabled fixes (through self-help).
- Carry out proactive investigations based on real time ticket data and service desk feedback.
- Work in a fix-forward and automation culture focused on the user experience, above the SLA.
- Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time.
- Quality
- Proactive Problem - work with problem management to make best use of EUA data for root cause analysis and incident prevention.
- Use Comparative Analytics from EUEM CoE to drive improvements on the customer account.
- Seek root cause fix before automation, but always with a view to eradicate user issues via a process of avoid first or fix, and only then automate.
- Drive a culture of proactive end user experience through other engineering teams.
- Innovation/Value-Add/Use Case / Cost Saving Opportunities
- Use data to identify opportunities for additional customer value.
- Share opportunities with other Computacenter accounts via EUEM CoE for CC lessons learned / efficiency.
What you'll need
- Technical background with experience working in a 2nd Line Support as a minimum.
- Experience / knowledge of Nexthink.
- Background in working with data.
- Experience in working with either Power BI or Excel.
- A can-do attitude.
- A good team player.
- Inquisitive mindset, someone not scared to speak up.
Additional information
Role will be working 5 days p/w in anyone of the following offices: Milton Keynes, Nottingham, Hatfield.
Proactive Engineer (Nexthink) in Milton Keynes employer: COMPUTACENTER (UK) LIMITED
Contact Detail:
COMPUTACENTER (UK) LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Engineer (Nexthink) in Milton Keynes
✨Tip Number 1
Familiarise yourself with Nexthink and its functionalities. Understanding how to leverage this tool for proactive incident resolution will set you apart from other candidates.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive improvements in user experience or efficiency in previous roles. This will demonstrate your ability to align with the job's focus on data-driven outcomes.
✨Tip Number 3
Network with current or former employees at StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with automation and remote actions. Be ready to share specific instances where you've implemented these strategies to improve end-user experiences, as this is a key aspect of the role.
We think you need these skills to ace Proactive Engineer (Nexthink) in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in 2nd Line Support and familiarity with Nexthink. Use specific examples that demonstrate your technical skills and problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with the responsibilities outlined in the job description. Mention your experience with data analytics tools like Power BI or Excel.
Showcase Your Proactivity: Emphasise your proactive approach to problem-solving. Provide examples of how you've previously identified issues and implemented solutions that improved user experience or operational efficiency.
Highlight Team Collaboration: Since the role requires working closely with various teams, mention any past experiences where you successfully collaborated with others to achieve common goals, particularly in a technical environment.
How to prepare for a job interview at COMPUTACENTER (UK) LIMITED
✨Showcase Your Technical Skills
Make sure to highlight your experience in 2nd Line Support and your familiarity with Nexthink. Be prepared to discuss specific examples of how you've used data analytics tools like Power BI or Excel to drive improvements in user experience.
✨Demonstrate Proactivity
Since the role focuses on proactive incident resolution, come prepared with examples of how you've identified and resolved issues before they escalated. Discuss any automations or self-help solutions you've implemented in previous roles.
✨Emphasise Team Collaboration
This position requires working closely with various teams. Share experiences where you successfully collaborated with others to achieve a common goal, especially in driving better outcomes through data-driven insights.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to end user experience and how they measure success. This shows your genuine interest in the role and helps you understand their expectations better.
