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- Tasks: Lead technology delivery and manage product portfolios to align with business goals.
- Company: Join National Express, a leader in transport solutions committed to innovation and community.
- Benefits: Enjoy free travel on our network, life assurance, and a supportive employee assistance programme.
- Why this job: Be part of a dynamic team driving tech initiatives that impact real-world operations.
- Qualifications: Experience in IT change management and strong leadership skills are essential.
- Other info: We promote inclusivity and welcome applications from diverse backgrounds.
Join us on the Journey... National Express are recruiting an experienced Head of Technology Delivery, Products & Applications to join our team, based at our Head Office in Digbeth. The successful candidate will be responsible for driving Technology initiatives, managing product and application portfolios, and ensuring the effective delivery of technology solutions aligned with business objectives. This role is hands-on, overseeing the delivery of technical initiatives and Product & Application Management, ensuring that IT capabilities support strategic priorities and operational excellence.
What you'll do:
- Technology Delivery & Project Management
- Oversee demand prioritisation, ensuring IT projects align with business needs and strategic goals
- Lead programme, project, and project management (PM) performance tracking, ensuring timely and efficient delivery
- Develop and enforce policy, process, and standards for project and change management
- Drive portfolio forecasting and budget management to ensure cost-effective resource allocation
- Establish and manage a Project Management Centre of Excellence (PM CoE) to enhance project delivery capabilities
- Demand & Capacity & Prioritization
- Product & Application Management
- Define and implement application strategy, ensuring alignment with business objectives
- Oversee Application Delivery Management (ADM), ensuring seamless deployment and maintenance of applications
- Lead process and tool selection, ensuring the best-fit technologies support operational needs
- Manage application SMEs and L3 support, ensuring technical expertise is available for issue resolution and continuous improvement
- Drive vendor engagement, managing relationships and performance of third-party providers to optimise service delivery
- Drive high value from long term vendors and contracts
- Product Culture evolution
- Present a gap analysis and/or IT investment roadmap that reflects the status of the existing IT estate, namely, its ability to contribute to future-state business capabilities around ecosystems and digital platforms
- Communicate the value of the technology strategies to the organisation
- Budget management
What you'll need:
- Proven experience in IT change management, product management, and application portfolio oversight
- Strong leadership and stakeholder management skills, with the ability to influence and collaborate across functions
- Expertise in IT project and programme management methodologies, with experience in PMO governance
- Knowledge of enterprise application management, IT service delivery, and vendor management
- Excellent communication and organisational skills, with a track record of driving process improvements
- Strategic mindset with strong analytical and problem-solving skills
- Certifications in ITIL, PMP, Agile, or similar frameworks are preferred
What we offer in return for your hard work and commitment...
- Free Bus & Coach travel for yourself on the National Express network
- Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
- Life Assurance
- Company pension
- Employee Assistance programme
- Private online GP service
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know. We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Head of Technology Delivery, Products & Applications employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology Delivery, Products & Applications
✨Tip Number 1
Familiarise yourself with National Express's current technology initiatives and projects. Understanding their strategic goals will help you align your experience and ideas with what they are looking for in a Head of Technology Delivery.
✨Tip Number 2
Network with current or former employees of National Express, especially those in technology roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed technology delivery and product management in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive results.
✨Tip Number 4
Stay updated on the latest trends in IT change management and application delivery. Being able to speak knowledgeably about emerging technologies and methodologies will set you apart from other candidates.
We think you need these skills to ace Head of Technology Delivery, Products & Applications
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Head of Technology Delivery position. Tailor your application to highlight your relevant experience in IT change management, product management, and application portfolio oversight.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your leadership experience, stakeholder management skills, and expertise in project and programme management methodologies. Use specific examples to demonstrate your achievements in these areas.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight how your strategic mindset and problem-solving skills align with National Express's objectives. Mention any relevant certifications like ITIL, PMP, or Agile to strengthen your application.
Review and Edit: Before submitting your application, review all documents for clarity and accuracy. Ensure there are no spelling or grammatical errors, and that your application presents a professional image. Consider asking a friend or colleague to proofread it for you.
How to prepare for a job interview at National Express Group PLC
✨Understand the Role Thoroughly
Before the interview, make sure you have a deep understanding of the Head of Technology Delivery role. Familiarise yourself with the key responsibilities such as project management, application strategy, and vendor engagement. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As this role requires strong leadership, be prepared to discuss specific examples where you've successfully led teams or projects. Highlight your stakeholder management skills and how you've influenced cross-functional collaboration in previous roles.
✨Prepare for Technical Questions
Expect questions related to IT change management, project methodologies, and application management. Brush up on relevant frameworks like ITIL, PMP, or Agile, and be ready to discuss how you've applied these in your past experiences.
✨Demonstrate Strategic Thinking
The company is looking for someone with a strategic mindset. Be prepared to discuss how you've approached problem-solving and decision-making in a way that aligns with business objectives. Consider sharing a gap analysis or roadmap you've developed in the past.
