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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage user accounts.
- Company: Join a growing business in Manchester focused on smooth IT operations.
- Benefits: Enjoy remote work, ongoing training, bonuses, and a competitive pension scheme.
- Why this job: Be part of a dynamic team that values problem-solving and customer service.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Microsoft 365 required.
- Other info: Opportunities for certifications and professional development available.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Helpdesk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
Technical Support Engineer - Home Based employer: Found Talent
Contact Detail:
Found Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Home Based
✨Tip Number 1
Familiarise yourself with common IT support scenarios, especially those related to Microsoft 365 and Windows OS. Being able to discuss specific troubleshooting steps or solutions during your interview will demonstrate your hands-on experience and problem-solving skills.
✨Tip Number 2
Brush up on your knowledge of Active Directory management. Be prepared to explain how you've handled user account creation, password resets, and permissions in previous roles, as this is a key responsibility for the position.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively supported both technical and non-technical users. This will highlight your ability to adapt your communication style based on the audience, which is crucial for a Technical Support Engineer.
✨Tip Number 4
Research ITIL principles and be ready to discuss how you've applied them in your previous roles. Understanding these processes will not only help you in the interview but also show that you're committed to following best practices in IT support.
We think you need these skills to ace Technical Support Engineer - Home Based
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly with Windows OS and Microsoft 365. Use keywords from the job description to demonstrate your fit for the Technical Support Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved technical issues in previous roles, showcasing your customer service skills.
Showcase Relevant Skills: Emphasise your experience with Active Directory, ticketing systems, and troubleshooting techniques. Highlight any knowledge of ITIL principles or cloud-based support, even if it's not essential, as it can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer role.
How to prepare for a job interview at Found Talent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows OS, Microsoft 365, and Active Directory. Highlight specific examples of how you've resolved technical issues in the past, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Your Customer Service Approach
Since this role involves supporting both technical and non-technical users, it's crucial to showcase your communication skills. Share examples of how you've effectively communicated complex technical information to users who may not be tech-savvy.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would troubleshoot common IT issues. Prepare a few scenarios where you successfully diagnosed and resolved problems, focusing on your thought process and the steps you took to reach a solution.
✨Familiarise Yourself with ITIL Principles
Even if ITIL knowledge is desirable but not essential, having a basic understanding can set you apart. Brush up on ITIL concepts and be ready to discuss how they apply to service desk processes, as this shows your commitment to best practices in IT support.
