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- Tasks: Support the Accommodation Manager in ensuring smooth operations and resident well-being.
- Company: Join Lumis, a leading student accommodation provider expanding across Europe.
- Benefits: Enjoy competitive salary, career development, virtual GP service, and generous vacation days.
- Why this job: Be part of a vibrant community, enhance student experiences, and develop your skills.
- Qualifications: Experience in property management or hospitality preferred; strong communication and organizational skills required.
- Other info: Opportunity to grow within a dynamic company with exciting international projects.
The predicted salary is between 26000 - 34000 £ per year.
About us
Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in the vibrant cities of Cardiff and Leicester in the UK, Lumis is expanding its reach across Europe. In Austria, Lumis boasts two state-of-the-art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Further expanding its international footprint, Lumis proudly presents a contemporary residence in Leipzig, Germany, providing students with a home away from home.
Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Additionally, a promising site in Portugal is in the pipeline, promising to bring the Lumis experience to even more students seeking modern, secure, and vibrant living spaces. Elevate your student living with Lumis – where every location is not just a place to stay, but a community to thrive in.
Learn more about us:
Reporting structure:
This position reports to the Accommodation Manager.
The key stakeholders are: General Manager, Head of Operations & Operations Director.
Job Overview:
As an Assistant Accommodation Manager, you will support the smooth running of Lumis Living’s student accommodation in Leicester. You will work closely with the Accommodation Manager to ensure the well-being of residents, maintain high standards of service, and oversee the day-to-day operations of the facility. The role demands excellent customer service skills, strong organisational abilities, and the capacity to manage multiple tasks efficiently in a dynamic, student-focused environment.
About the role
Resident Support:
Act as the first point of contact for students, providing support with queries, complaints, and general assistance.
Assist with the check-in and check-out processes, ensuring a smooth transition for residents.
Coordinate and promote community-building events and activities that enhance the student experience.
Operational Management:
Support the Accommodation Manager in ensuring the building is well-maintained and health and safety regulations are adhered to.
Assist with managing maintenance requests and coordinating with contractors to ensure timely repairs.
Monitor and report on occupancy levels, ensuring efficient room allocation and rental income targets are met.
Administrative Duties:
Handle incoming emails, phone calls, and queries related to student accommodation services.
Maintain accurate records of resident interactions, financial transactions, and property management systems.
Assist with financial processes, including rent collection and deposit management.
Team Collaboration:
Work closely with the on-site team, including housekeeping and maintenance staff, to ensure a high standard of service delivery.
Provide feedback and support to junior staff as required.
Qualifications and Experience:
Experience in property management, hospitality, or student accommodation preferred.
Strong communication and interpersonal skills.
Excellent organizational and problem-solving abilities.
Familiarity with property management software and basic financial processes.
Ability to work independently and as part of a team in a fast-paced environment.
About you
Desirable:
- Knowledge of Leicester’s student housing market.
- Experience in managing or supervising a team.
Salary & Benefits:
- Between £26k to £34k
- Opportunity for career development within Lumis Living.
- Death in service insurance
- Virtual GP service
- Employee assistance programme
- GloSave shopping discount vouchers with top 100 retailers
- Eyecare vouchers
- 25 days annual vacation, increasing to 26 days after 3 years of continuous service, increasing by 1 day per year, capped to 28 days
Assistant Accommodation Manager (Student Accommodation) - Leicester employer: Lumis Living
Contact Detail:
Lumis Living Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Accommodation Manager (Student Accommodation) - Leicester
✨Tip Number 1
Familiarize yourself with Leicester's student housing market. Understanding the local landscape will not only help you in interviews but also demonstrate your genuine interest in the role and the community.
✨Tip Number 2
Network with current or former employees of Lumis. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss your experience in customer service and property management. Be ready to share specific examples of how you've handled resident queries or managed operational tasks effectively.
✨Tip Number 4
Showcase your organizational skills by discussing any relevant tools or software you've used in previous roles. This will highlight your ability to manage multiple tasks efficiently in a fast-paced environment.
We think you need these skills to ace Assistant Accommodation Manager (Student Accommodation) - Leicester
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Lumis and its mission to provide exceptional student accommodation. Highlight your understanding of their values and how you can contribute to their community-focused approach.
Tailor Your CV: Customize your CV to emphasize relevant experience in property management, hospitality, or student accommodation. Showcase your customer service skills and any experience you have in managing teams or events.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting students and enhancing their living experience. Mention specific examples from your past roles that demonstrate your organizational abilities and problem-solving skills.
Highlight Relevant Skills: In your application, make sure to highlight your communication skills, ability to work in a fast-paced environment, and familiarity with property management software. These are key attributes that Lumis is looking for in an Assistant Accommodation Manager.
How to prepare for a job interview at Lumis Living
✨Show Your Customer Service Skills
As an Assistant Accommodation Manager, you'll be the first point of contact for students. Prepare examples of how you've successfully handled customer queries or complaints in the past to demonstrate your strong communication and interpersonal skills.
✨Familiarize Yourself with Leicester's Student Housing Market
Research the local student accommodation landscape in Leicester. Being knowledgeable about the market will show your genuine interest in the role and help you discuss how Lumis can stand out among competitors.
✨Highlight Your Organizational Abilities
This role requires excellent organizational skills. Be ready to discuss specific instances where you've managed multiple tasks efficiently, especially in a fast-paced environment, to showcase your ability to handle the demands of the position.
✨Demonstrate Team Collaboration Experience
Since you'll be working closely with various teams, share examples of how you've successfully collaborated with others in previous roles. Highlight any experience in providing feedback or support to junior staff, as this will reflect your leadership potential.
