General Manager

Join Us in Shaping the Future of Independent Retirement Living at Avonpark Village – General Manager Opportunity! At Retirement Villages Group, we’re on an exciting journey of growth and transformation, and we’re looking for a dynamic General Manager to lead our Avonpark Village in Winsley. If you’re passionate about creating exceptional living environments for older adults and want to be part of an exciting redevelopment, this is your chance to make a real impact.

Why Avonpark Village? Avonpark Village is undergoing an amazing transformation, with a vision to further enhance an already vibrant environment where residents can age well, build friendships, and be part of a close-knit community. This is an incredible opportunity to lead a team that will help shape the future of retirement living, making it an exciting time to join us as we grow and evolve.

As General Manager, you will be at the heart of this transformation, overseeing the day-to-day management of the village while also playing a key role in our long-term success. You’ll foster an environment where hospitality excellence, resident well-being, and operational performance thrive.

• Driving the Vision: Develop and implement the Asset Business Plan and operational strategies for Avonpark Village, ensuring we meet our strategic goals. Lead the Village team with a clear focus on our mission, vision, and values, inspiring and motivating them to deliver exceptional results.
• Building a Strong Community: Create an environment where our residents feel at home, fostering strong, lasting relationships through outstanding service and genuine care. Manage the development and implementation of facilities management plans, ensuring Avonpark Village remains a best-in-class provider of retirement living.
• Delivering Excellence in Hospitality: Lead by example to ensure that customer experience is consistently outstanding, driving operational excellence and maximising revenue while controlling costs. Drive the effective use of hospitality systems to monitor, track, and grow income.
• Caring for Our Residents: Oversee a well-being program that keeps residents engaged and excited and explore new opportunities to grow revenue through external sales and memberships. Ensure our third-party care providers meet the highest standards to help residents live independently for longer.
• Leading a High-Performing Team: Foster a culture of continuous improvement by empowering your team to make sound operational decisions and manage their work effectively. Set clear performance targets and guide the development of your team to ensure they are equipped to meet both their personal and professional goals.

• 3-6 years of general management experience, ideally in a similar operational or hospitality setting, with a proven ability to deliver on business strategy.
• Strong track record of building and maintaining resident, guest and customer relationships, with a focus on creating customer-centric solutions.
• A proactive, strategic mindset with the ability to anticipate future opportunities and translate them into actionable plans.
• A sound understanding of financial management, using key financial indicators to drive better decision-making.
• A commitment to creating a safe, compliant, and healthy environment for all residents and staff.

We offer a competitive salary and an impressive benefits package, including: Bonus (based on company and personal performance), Pension Scheme, Enhanced Annual Leave, Life Assurance, Enhanced Maternity/Paternity/Adoption, Employee Assistance Programme, Reward Schemes and Discounts, Learning and Development Opportunities, Volunteering and Wellbeing Days.

At Retirement Villages, our values are the foundation of everything we do: Age Well: Creating a world where everyone has the opportunity to age well. Community: The power of community is at the heart of what we do. Keep Improving: We’re always looking for ways to improve. Invest Wisely: We treat every penny as if it were our own. Planet Positive: We work hard to have a positive impact on the planet. One Team: We support each other to try, succeed, and learn together.

Are you ready to take the lead at Avonpark Village and make a real difference? If you’re passionate about creating exceptional living experiences and leading a team to success, we’d love to hear from you!