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- Tasks: Provide 1st line IT support and assist with infrastructure tasks.
- Company: Join a leading global company known for its cutting-edge services.
- Benefits: Enjoy excellent career progression and a supportive work environment.
- Why this job: Gain exposure to diverse technologies while helping colleagues across regions.
- Qualifications: 1-3 years of IT support experience, strong Active Directory and Office 365 knowledge required.
- Other info: On-site role in St Ives, with a culture that promotes internal promotions.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for an IT support role where you can grow your skills in a thriving global organisation? We’re working with a leading company that dominates its industry, providing cutting-edge services across the UK and EMEA. Due to an internal promotion, they’re now looking for a 1st Line IT Support Analyst to join their team.
You’ll play a crucial role in keeping their IT systems running smoothly, supporting colleagues across multiple regions while gaining exposure to a range of technologies. Many of their employees have been with the company for years—proof of the fantastic career development opportunities available!
- Providing 1st line IT support to internal users across the UK and EMEA
- Building and configuring laptops and PCs
- Assisting the infrastructure team and supporting wider IT operations
- Contributing to the security and stability of the IT environment
Requirements:
- 1-3 years of IT support experience in a Windows environment
- Strong knowledge of Active Directory and Office 365
- Excellent communication skills, with the confidence to support colleagues at all levels
- The ability to work on-site in St Ives (Cambridgeshire) 5 days a week
- Excellent career progression opportunities—this role is available because someone was promoted internally!
1st - 2nd IT Line Support Analyst employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st - 2nd IT Line Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even completing relevant online courses can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills, as you'll need to support colleagues at all levels. Consider role-playing scenarios with a friend or family member to build your confidence in explaining technical issues clearly.
✨Tip Number 3
Research the company’s culture and values. Understanding what they prioritise can help you tailor your responses in interviews and demonstrate that you’re a good fit for their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and the work environment, which can be invaluable when preparing for your application.
We think you need these skills to ace 1st - 2nd IT Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT support experience, particularly in a Windows environment. Emphasise your knowledge of Active Directory and Office 365, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're excited about the opportunity to work with this leading company. Mention your ability to support colleagues at all levels and your enthusiasm for career development.
Highlight Relevant Experience: In your application, provide specific examples of your previous IT support roles. Discuss how you have contributed to the stability and security of IT environments in past positions, as this will demonstrate your capability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The ONE Group Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows environments, Active Directory, and Office 365 during the interview. Be prepared to discuss specific scenarios where you've successfully resolved IT issues, as this will demonstrate your technical competence.
✨Communicate Clearly and Confidently
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Use examples from your past experiences to illustrate how you've effectively supported colleagues at various levels.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss how you approach troubleshooting and problem-solving in IT support. Think of a few challenging situations you've faced and explain how you resolved them, showcasing your analytical skills and resourcefulness.
✨Express Your Interest in Career Development
This company values career progression, so be sure to express your enthusiasm for growth within the organisation. Share your long-term career goals and how you see this role fitting into your professional development.
