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- Tasks: Provide 1st line IT support and manage new starter processes.
- Company: Join a leading global company known for its cutting-edge services.
- Benefits: Enjoy excellent career progression and development opportunities.
- Why this job: Be part of a supportive culture that values internal growth and teamwork.
- Qualifications: 1-3 years of IT support experience and strong knowledge of Active Directory and Office 365 required.
- Other info: This role is on-site in St Ives, Cambridgeshire, 5 days a week.
The predicted salary is between 22700 - 30000 £ per year.
Are you looking for an IT support role where you can grow your skills in a thriving global organisation? Do you want to be part of a business that values internal progression and invests in its employees? If so, this could be the perfect opportunity for you!
We’re working with a leading company that dominates its industry, providing cutting-edge services across the UK and EMEA. Due to an internal promotion, they’re now looking for a 1st Line IT Support Analyst to join their team.
You’ll play a crucial role in keeping their IT systems running smoothly, supporting colleagues across multiple regions while gaining exposure to a range of technologies. Many of their employees have been with the company for years—proof of the fantastic career development opportunities available!
What You’ll Be Doing:- Providing 1st line IT support to internal users across the UK and EMEA
- Managing the new starter and leaver process to ensure smooth transitions
- Building and configuring laptops and PCs
- Assisting the infrastructure team and supporting wider IT operations
- Contributing to the security and stability of the IT environment
- 1-3 years of IT support experience in a Windows environment
- Strong knowledge of Active Directory and Office 365
- A problem-solving mindset with a proactive approach
- Excellent communication skills, with the confidence to support colleagues at all levels
- The ability to work on-site in St Ives (Cambridgeshire) 5 days a week
- Full right to work in the UK (visa sponsorship is not available)
This is not an entry-level position.
Why Join?- Be part of a company that invests in your development
- Work for an industry leader with a strong reputation and global presence
- Excellent career progression opportunities—this role is available because someone was promoted internally!
For more details and a full job description, get in touch with Andy Clarke at The One Group today!
Information Technology Support Analyst employer: The ONE Group Ltd
Contact Detail:
The ONE Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills during any informal conversations or networking opportunities. Be ready to discuss past experiences where you've successfully resolved IT issues, as this will demonstrate your proactive approach.
✨Tip Number 3
Since communication is key in this role, practice articulating technical concepts in a simple manner. This will help you convey your ideas clearly during interviews and show that you can support colleagues at all levels.
✨Tip Number 4
Research the company’s culture and values, especially their commitment to employee development. Being able to align your personal career goals with their mission will make a strong impression during discussions.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in a Windows environment. Emphasise your knowledge of Active Directory and Office 365, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving mindset and proactive approach. Mention specific examples of how you've successfully supported colleagues in previous roles to demonstrate your communication skills.
Highlight Career Development: In your application, express your enthusiasm for career progression. Mention any relevant training or certifications you have pursued and how they align with the company's commitment to employee development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for an IT support role.
How to prepare for a job interview at The ONE Group Ltd
✨Showcase Your IT Knowledge
Make sure to brush up on your knowledge of Active Directory and Office 365, as these are crucial for the role. Be prepared to discuss specific experiences where you've used these technologies in your previous roles.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled IT issues in the past. Highlight your proactive approach to problem-solving, as this is a key trait they are looking for in candidates.
✨Communicate Effectively
Since you'll be supporting colleagues at all levels, practice clear and confident communication. Think about how you can explain technical concepts in simple terms, as this will show your ability to connect with non-technical users.
✨Express Your Desire for Growth
This company values internal progression, so express your enthusiasm for career development. Share your long-term goals and how you see this role fitting into your career path within the organisation.
