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For Companies At a Glance
- Tasks: Gather and analyze business requirements for CRM systems, ensuring alignment with objectives.
- Company: Join a leading multinational software company making waves in the tech industry.
- Benefits: Enjoy a hybrid work model with flexibility and opportunities for professional growth.
- Why this job: Be at the forefront of innovative solutions while collaborating with diverse teams.
- Qualifications: Experience as a Business Systems Analyst with CRM and sales systems knowledge is essential.
- Other info: This role involves working across multiple countries and time zones, enhancing your global perspective.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
CRM Business Analyst
Hybrid role (3 days in the office)
£65K base + bonus + benefits
Our Multinational Software client is looking for a Business Analyst to take responsibility for gathering, analysing, documenting, and managing business requirements through the full lifecycle of programme, from initial scoping through to detailed requirements during the build and test stages.
Responsibilities
Requirements Gathering:
Collaborate with business stakeholders to elicit and document their CRM requirements.
Conduct interviews, workshops, and surveys to gather comprehensive business needs.
Analyse existing processes and systems to identify pain points and areas for improvement.
Documentation:
Create clear and detailed business and functional requirement documents (BRDs/FRDs).
Develop process flow diagrams, use cases, and other visual aids to illustrate requirements.
Maintain version control and ensure proper documentation management.
Requirements Analysis:
- Analyse and prioritize requirements to ensure they align with business objectives.
- Evaluate the impact of proposed changes on existing systems and processes.
- Collaborate with technical teams to identify feasible solutions.
Stakeholder Communication:
Act as a liaison between business stakeholders and technical teams.
Facilitate communication and collaboration to resolve conflicts and ensure clarity in requirements.
Solution Design Support:
Collaborate with solution architects and designers to develop the Sales system's functional design.
Ensure that the proposed solution meets business requirements.
Skills & Experience
Proven experience as a Business Analyst. It is essential that you have wide experience of being the analyst for business systems changes.
It will be strongly beneficial if you have been the business analyst responsible for the implementation of a Customer relationship management (CRM) system.
CRM Business Analyst - Perm employer: JSS Transform
Contact Detail:
JSS Transform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Business Analyst - Perm
✨Tip Number 1
Finde heraus, welche spezifischen CRM-Systeme und -Plattformen in der Branche deines potenziellen Arbeitgebers verwendet werden. Wenn du Erfahrung mit Microsoft D365 oder Salesforce hast, hebe diese in Gesprächen hervor.
✨Tip Number 2
Bereite dich darauf vor, konkrete Beispiele für deine Erfahrungen im Bereich der Anforderungsanalyse zu teilen. Zeige, wie du erfolgreich mit Stakeholdern zusammengearbeitet hast, um deren Bedürfnisse zu ermitteln und Lösungen zu entwickeln.
✨Tip Number 3
Nutze Networking-Plattformen wie LinkedIn, um Kontakte zu aktuellen oder ehemaligen Mitarbeitern des Unternehmens zu knüpfen. Dies kann dir wertvolle Einblicke in die Unternehmenskultur und die Erwartungen an die Rolle geben.
✨Tip Number 4
Informiere dich über aktuelle Trends im Bereich CRM und Sales Enablement, insbesondere über den Einsatz von KI. Zeige dein Interesse an diesen Themen in Gesprächen, um zu demonstrieren, dass du auf dem neuesten Stand bist.
We think you need these skills to ace CRM Business Analyst - Perm
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a CRM Business Analyst. Familiarize yourself with the key tasks such as requirements gathering, documentation, and stakeholder communication.
Tailor Your CV: Customize your CV to highlight relevant experience as a Business Systems Analyst. Emphasize your skills in requirements analysis, documentation, and any specific CRM platforms you've worked with, like Microsoft D365 or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your experience aligns with the company's needs. Mention specific projects where you successfully gathered and analyzed business requirements.
Highlight Communication Skills: Since the role requires excellent communication and interpersonal skills, provide examples in your application that demonstrate your ability to liaise between technical teams and business stakeholders effectively.
How to prepare for a job interview at JSS Transform
✨Understand the Business Needs
Before the interview, make sure you have a solid understanding of the business needs related to CRM systems. Research common pain points in sales processes and think about how your experience can address these issues.
✨Prepare Your Documentation Samples
Bring examples of your previous work, such as business requirement documents (BRDs) or process flow diagrams. This will demonstrate your ability to create clear and detailed documentation, which is crucial for the role.
✨Showcase Your Communication Skills
Since stakeholder communication is key, be prepared to discuss how you've successfully facilitated discussions between technical teams and business stakeholders in the past. Use specific examples to illustrate your points.
✨Familiarize Yourself with Relevant Tools
Make sure you are familiar with the tools and platforms mentioned in the job description, such as Microsoft D365 Sales Cloud or Salesforce. Being able to speak knowledgeably about these systems will show your preparedness and interest in the role.
