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For Companies At a Glance
- Tasks: Lead customer insights to shape business decisions and enhance experiences.
- Company: Join a thriving financial services firm focused on supporting UK SMEs.
- Benefits: Enjoy hybrid working, a competitive salary, and a car allowance.
- Why this job: Make a real impact by driving insight-led improvements and shaping strategy.
- Qualifications: 5+ years in B2B customer insight roles; strong analytical and communication skills required.
- Other info: Financial services experience is a plus, but transferable skills are key.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring an Insights Manager to put the voice of the customer at the heart of business decisions. Joining a growing, well-established business within the financial services sector, you will help drive insight-led improvements that enhance customer experience and support business growth. This is a commercially minded, customer-first organisation with a strong focus on supporting SMEs across the UK.
In this key role, you’ll be the voice of the customer, nurturing relationships, gathering meaningful feedback through surveys, forums, and direct engagement, and bringing both quantitative and qualitative data to life. You’ll drive insight-led stories straight to senior leadership, helping shape customer experience, strategy, and future growth.
We need someone with solid B2B insight experience, who understands the challenges faced by small and medium-sized enterprises, and who can turn customer feedback into real business action. You will be comfortable designing surveys, running focus groups, analysing data and presenting your findings to the Senior Leadership Team with real impact.
What We’re Looking For:
- 5+ years' experience in customer insight roles, ideally within B2B markets.
- Strong commercial mindset, able to connect insight to business growth.
- A confident communicator, comfortable engaging directly with customers and stakeholders at all levels.
- Analytical and detail-oriented, able to drive action from data.
- Based within commuting distance of Oxfordshire - hybrid working (2–3 days in office).
The Industry:
Financial services prior experience is a bonus but not essential. What’s more important is your ability to learn quickly and bring transferable skills to the table.
Ready to bring the customer voice to life and drive real change? Apply today, we’d love to hear from you!
Insight Manager employer: Better Placed Ltd - A Sunday Times Top 10 Employer!
Contact Detail:
Better Placed Ltd - A Sunday Times Top 10 Employer! Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight Manager
✨Tip Number 1
Familiarise yourself with the financial services sector, especially the challenges faced by SMEs. Understanding their pain points will help you connect better with potential interviewers and demonstrate your insight into the industry.
✨Tip Number 2
Prepare to discuss specific examples of how you've turned customer feedback into actionable insights in previous roles. Highlighting your experience in B2B markets will show that you can effectively contribute to the company's growth.
✨Tip Number 3
Practice your presentation skills, as you'll need to convey complex data in a clear and impactful way to senior leadership. Being able to tell a compelling story with your insights will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the financial services and insights fields. Engaging with industry peers can provide valuable insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Insight Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer insight roles, particularly within B2B markets. Emphasise your analytical skills and any specific projects where you've turned customer feedback into actionable business strategies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for putting the voice of the customer at the heart of business decisions. Mention your experience with surveys and focus groups, and how you can contribute to enhancing customer experience and supporting business growth.
Showcase Your Communication Skills: Since the role requires engaging with customers and stakeholders, provide examples in your application that demonstrate your confident communication style. Highlight instances where you've presented findings to senior leadership or influenced decision-making.
Highlight Relevant Experience: If you have experience in the financial services sector, make sure to mention it. If not, focus on your ability to learn quickly and adapt your transferable skills to meet the challenges faced by SMEs, as this is crucial for the role.
How to prepare for a job interview at Better Placed Ltd - A Sunday Times Top 10 Employer!
✨Understand the Company and Its Customers
Before your interview, take some time to research the company and its customer base. Understand their needs, challenges, and how the company addresses them. This will help you demonstrate your knowledge and show that you can effectively be the voice of the customer.
✨Prepare Insight-Driven Examples
Be ready to discuss specific examples from your past experience where you've successfully gathered insights and turned them into actionable strategies. Highlight your analytical skills and how they contributed to business growth, especially in B2B contexts.
✨Showcase Your Communication Skills
As an Insights Manager, you'll need to communicate findings to various stakeholders. Practice articulating complex data in a clear and engaging manner. Consider preparing a brief presentation or summary of a past project to showcase your ability to present insights effectively.
✨Ask Thoughtful Questions
Prepare insightful questions to ask during the interview. This could include inquiries about the company's current challenges, their approach to customer feedback, or how they envision the role of Insights Manager evolving. This shows your genuine interest and strategic thinking.
