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- Tasks: Lead client operations and manage key relationships in a fast-paced environment.
- Company: Join a dynamic investment firm focused on innovative financial solutions.
- Benefits: Enjoy competitive pay, career growth opportunities, and a collaborative culture.
- Why this job: Gain exposure to diverse financial products while driving impactful change.
- Qualifications: Leadership experience in operations and strong client-facing skills required.
- Other info: Remote work options available; EU work permit needed.
The predicted salary is between 72000 - 100000 £ per year.
Join our Investment Middle Office Services (IMOS) team to lead client operations and drive strategic initiatives in a dynamic environment. As an Investment Middle Office Services Client Operations Vice President, you will play a pivotal role in managing key client relationships and ensuring the seamless delivery of post-trade services. You will work closely with our trade processing and Interbank Offered Rate (IBOR) operational teams to meet client SLAs, enhance resiliency, and drive process improvements. This role offers exposure to a wide range of financial products, including Equities, Fixed Income, and Derivatives, providing a unique opportunity to grow your expertise.
In this role, you will lead a team responsible for managing client interactions, including query management and escalations. You will collaborate with technology, service, product, and operations teams to deliver comprehensive solutions that meet client needs. Your ability to influence and build strong relationships across the organization will be key to your success.
Job Responsibilities:- Manages key client relationships and acts as the senior escalation point.
- Drives the evolution of the IMOS global strategy and oversees daily operational activities.
- Manages proactively client relationships, leading initiatives to improve service levels.
- Manages risk and control within the team, ensuring compliance with firm wide standards.
- Oversees team management, including work allocation, capacity management, and talent development.
- Collaborates cross-functionally to manage service delivery and identify client solutions.
- Leadership experience in Operations with experience in change management.
- Product knowledge in Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives.
- Strong client-facing skills and communication style, with experience managing clients.
- Proven ability to lead teams across multiple locations and work to deadlines.
- Experience in Investment Operations, including Trades, Cash, and Reconciliations.
- Excellent problem-solving skills to address operational and technical issues.
- Strong written and verbal communication skills, with the ability to engage senior stakeholders.
- Ability to prioritize work, meet tight deadlines, and exceed client expectations.
- Self-starter with a quick learning ability.
- Experience in Middle Office.
- Experience in IBOR Management and Reconciliation.
- Familiarity with Over-the-Counter Derivatives (OTC) & Exchange-Traded Derivatives (ETD), Contracts for Difference (CFD), and Market Claims Investigations.
Investment Middle Office Services Client Operations Vice President employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Services Client Operations Vice President
✨Tip Number 1
Network with professionals in the investment operations field, especially those who have experience in Middle Office roles. Attend industry events or webinars to connect with potential colleagues and learn more about the latest trends and challenges in client operations.
✨Tip Number 2
Familiarise yourself with the specific financial products mentioned in the job description, such as Equities, Fixed Income, and Derivatives. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the role's requirements.
✨Tip Number 3
Prepare to discuss your leadership experiences and how you've successfully managed teams in previous roles. Be ready to provide examples of how you've driven change and improved service levels, as these are key aspects of the position.
✨Tip Number 4
Research StudySmarter and our values, particularly our approach to client relationships and operational excellence. Tailoring your conversations to align with our mission can set you apart during the interview process.
We think you need these skills to ace Investment Middle Office Services Client Operations Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, client management, and financial products like Equities and Derivatives. Use specific examples to demonstrate your leadership skills and ability to manage client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Investment Middle Office Services role. Mention your experience with change management and how you can drive strategic initiatives within the team.
Highlight Relevant Skills: Emphasise your strong communication skills and problem-solving abilities in your application. Provide examples of how you've successfully managed client interactions and escalations in previous roles.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing teams across multiple locations. Discuss how you've developed talent and improved service levels in past positions to align with the job requirements.
How to prepare for a job interview at TN United Kingdom
✨Showcase Your Leadership Skills
As a Vice President, your leadership experience is crucial. Be prepared to discuss specific examples of how you've successfully led teams, managed client relationships, and driven change in previous roles.
✨Demonstrate Product Knowledge
Familiarise yourself with the financial products mentioned in the job description, such as Equities, Fixed Income, and Derivatives. Be ready to explain how your knowledge can benefit the team and enhance client service.
✨Prepare for Client Interaction Scenarios
Since this role involves managing key client relationships, think of scenarios where you effectively handled client queries or escalations. Highlight your communication style and problem-solving skills during these discussions.
✨Understand Cross-Functional Collaboration
This position requires collaboration with various teams. Be prepared to discuss your experience working cross-functionally and how you’ve contributed to delivering comprehensive solutions that meet client needs.
