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- Tasks: Manage customer support, resolve disputes, and ensure timely billing.
- Company: Join a leading company in the Rail sector based in Felixstowe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that prioritises excellent customer service and strong relationships.
- Qualifications: Strong organisational skills and a passion for customer support are essential.
- Other info: Opportunity to work closely with various internal teams and stakeholders.
The predicted salary is between 30000 - 42000 £ per year.
A leading company in the Rail sector is currently recruiting for a Customer Experience Co-ordinator to join their team based out of their offices in Felixstowe. As a strong organiser and administrator you will own the tariff management, dispute and claim investigation and resolution as well as system management and implementation of processes. Delivering clean data and identifying root cause whilst providing resolution and prevention of future recurrences.
You will be involved in:
- Assistance with minimising disputes and claims by identifying root cause and communicating with stakeholders
- You’ll ensure all billing is actioned within the correct timeframe as well as system management and housekeeping
- Building strong relationships with customers and internal stakeholders
- You will ensure that customers are the first priority and excellent customer service is delivered at all times
- Compliance with all relevant legislation and internal controls
- Dealing with disputes and claims and ensuring they are collated and resolved within a timely manner
- Support front of house teams with tariff housekeeping and administrative tasks
- Work closely with internal teams to ensure revenue earned is accurately invoiced
- Investigation of incoming claims and potential charges ensuring they are actioned and billed
Logistics Customer Support Administrator employer: Clements Technical Recruitment
Contact Detail:
Clements Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Customer Support Administrator
✨Tip Number 1
Familiarise yourself with the logistics and rail sector. Understanding the industry will help you speak confidently about relevant processes and challenges during interviews.
✨Tip Number 2
Highlight your organisational skills in conversations. As a Logistics Customer Support Administrator, showcasing your ability to manage multiple tasks efficiently will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've resolved disputes or claims in previous roles. Being able to discuss specific situations where you successfully managed conflicts will demonstrate your problem-solving abilities.
✨Tip Number 4
Network with professionals in the logistics field. Engaging with others in the industry can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Logistics Customer Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and logistics. Emphasise your organisational skills and any previous roles where you managed disputes or claims.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about customer service and how your skills align with the responsibilities of the Logistics Customer Support Administrator role. Mention specific examples of how you've successfully resolved disputes in the past.
Highlight Relevant Skills: Focus on skills that are crucial for this position, such as data management, communication, and problem-solving. Use bullet points to make these stand out in your application.
Showcase Your Attention to Detail: Since the role involves managing billing and compliance, provide examples in your application that demonstrate your attention to detail and ability to maintain accurate records.
How to prepare for a job interview at Clements Technical Recruitment
✨Showcase Your Organisational Skills
As a Logistics Customer Support Administrator, strong organisational skills are key. Be prepared to discuss specific examples of how you've successfully managed multiple tasks or projects in the past, highlighting your ability to prioritise and stay organised.
✨Demonstrate Customer-Centric Mindset
This role requires a focus on excellent customer service. During the interview, share experiences where you went above and beyond for a customer or resolved a challenging situation, emphasising your commitment to putting customers first.
✨Prepare for Dispute Resolution Scenarios
Since the job involves dealing with disputes and claims, think of examples where you've successfully navigated similar situations. Be ready to explain your approach to identifying root causes and how you communicated with stakeholders to resolve issues.
✨Familiarise Yourself with Relevant Legislation
Understanding compliance is crucial in this role. Brush up on any relevant legislation related to logistics and customer support. Being able to discuss how you ensure compliance in your work will demonstrate your suitability for the position.
