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- Tasks: Lead a team to deliver top-notch technical account management and customer onboarding.
- Company: Join a cutting-edge company revolutionising data processing with a modern observability platform.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances operational efficiency and drives customer success.
- Qualifications: Experience in Cloud DevOps, leadership skills, and a customer-focused mindset are essential.
- Other info: This role is based in London; applicants must have the right to work in the UK.
The predicted salary is between 48000 - 84000 £ per year.
Location - London, Hybrid (2 days per week in office)
Level: Senior (Management)
About the Company:
We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide comprehensive monitoring of logs, metrics, traces, and security events, featuring APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability expenses by up to 70%.
Position Overview:
As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills.
Key Responsibilities:
- Leadership & Team Development: Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success. Develop and track KPIs related to the onboarding experience and customer satisfaction. Provide technical guidance and promote collaboration on observability tools and log analytics.
- Technical Expertise & Customer Engagement: Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring. Ensure your team delivers expert-level onboarding and ongoing support for observability solutions. Offer deep technical insights on cloud observability and integration into customer infrastructures.
- Customer Relationship Management: Serve as the primary escalation point for customer technical challenges. Work proactively with customers to enhance their logging and observability practices. Collaborate with internal stakeholders to deliver tailored technical solutions aligned with customer business goals.
- Data-Driven Leadership: Utilize customer feedback and usage data to refine onboarding processes and team performance. Analyze customer data patterns to improve observability outcomes and preempt potential issues. Collaborate with internal teams on product enhancements informed by customer data insights.
Key Requirements:
- Technical Expertise: Hands-on experience with Cloud DevOps, specifically AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents in Azure and GCP. Familiarity with observability tools such as Kibana, Grafana, Datadog, NewRelic, and others. Proficiency in RegEx, Lucene, and PromQL.
- Leadership & Onboarding: Proven experience leading technical teams focused on observability solutions and customer onboarding. Ability to define and monitor onboarding KPIs with a focus on technical adoption and customer satisfaction.
- Customer-Focused & Data-Driven Mindset: Strong analytical skills to interpret customer data and usage trends. Excellent communication skills for conveying complex technical information to diverse stakeholders. Strong presentation abilities to establish credibility with executives.
Preferred Qualifications:
- Certifications in AWS, Kubernetes, or observability platforms (e.g., Prometheus Certified).
- Experience in a data-driven or SaaS environment.
- MBA or relevant leadership experience.
This role is located in London and is a hybrid position (2 days per week in the office). My client are not offering sponsorship for this role and therefore you must have a valid right to work in the UK.
If you think this role sounds like what you are looking for then please click 'Apply Now' and get in touch with Aaron today. If this role is not right for you, but you know someone who might be interested, please get in touch with me at ajones@itrpartners.co.uk.
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager Team Lead
✨Tip Number 1
Familiarise yourself with the specific observability tools mentioned in the job description, such as Kibana, Grafana, and Datadog. Having hands-on experience or even personal projects showcasing your skills with these tools can set you apart during discussions.
✨Tip Number 2
Demonstrate your leadership abilities by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to mentoring and developing team members, especially in a technical context.
✨Tip Number 3
Research the company’s current offerings and any recent developments in their observability platform. Being knowledgeable about their products will help you engage in meaningful conversations and show your genuine interest in the role.
✨Tip Number 4
Prepare to discuss how you would use customer feedback and data to improve onboarding processes. Think of specific metrics or KPIs you would track and how they could enhance customer satisfaction and technical adoption.
We think you need these skills to ace Technical Account Manager Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, particularly in observability tools and customer onboarding. Use specific examples that demonstrate your leadership skills and technical expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with cloud DevOps and observability tools, and explain how you can contribute to the team's success.
Highlight Leadership Experience: In your application, emphasise any previous leadership roles you've held, especially those related to mentoring teams or managing customer relationships. Provide concrete examples of how you've driven team performance and customer satisfaction.
Showcase Technical Skills: Clearly outline your technical skills relevant to the position, such as your hands-on experience with AWS, Azure, or GCP, and familiarity with observability tools like Grafana or Datadog. This will help demonstrate your fit for the role.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
As a Technical Account Manager Team Lead, it's crucial to demonstrate your deep understanding of observability tools and cloud DevOps. Be prepared to discuss your hands-on experience with AWS, Azure, or GCP, and how you've successfully implemented these technologies in past roles.
✨Highlight Leadership Experience
This role requires strong leadership skills, so be ready to share examples of how you've mentored teams and improved onboarding processes. Discuss specific KPIs you've tracked and how your leadership has positively impacted customer satisfaction.
✨Prepare for Customer Engagement Scenarios
Expect questions about managing customer relationships and resolving technical challenges. Prepare scenarios where you've proactively enhanced customer practices or collaborated with stakeholders to deliver tailored solutions.
✨Demonstrate Data-Driven Decision Making
Since the role involves analysing customer data patterns, be ready to discuss how you've used data to refine processes or preempt issues. Share examples of how you've leveraged customer feedback to drive improvements in observability outcomes.
