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- Tasks: Lead a team to deliver top-notch technical account management and customer onboarding.
- Company: Join a cutting-edge company revolutionising data processing with a modern observability platform.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that enhances operational efficiency and makes a real impact.
- Qualifications: Deep technical knowledge in observability tools and strong leadership skills required.
- Other info: Located in London, this role offers a blend of remote and in-office work.
The predicted salary is between 54000 - 84000 £ per year.
Location - London, Hybrid (2 days per week in office)
Level: Senior (Management)
We are transforming how businesses process and understand their data with a modern, full-stack observability platform. Our unique architecture enables in-stream analytics without the high costs of indexing or hot storage. We provide comprehensive monitoring of logs, metrics, traces, and security events, featuring APM, RUM, SIEM, Kubernetes monitoring, and more, enhancing operational efficiency and reducing observability expenses by up to 70%.
As the Technical Account Manager (TAM) Team Lead, you will guide a team dedicated to delivering exceptional technical account management, particularly in onboarding new customers. Your leadership will ensure strong customer relationships, effective resolution of technical issues related to observability, and data-driven operational excellence. This role requires deep technical knowledge in logging, monitoring, and observability tools, along with robust leadership skills.
- Mentor and manage a team of TAMs, focusing on customer onboarding and long-term success.
- Oversee the implementation of observability tools, assisting customers with Logs, Metrics, and Traces monitoring.
- Ensure your team delivers expert-level onboarding and ongoing support for observability solutions.
Customer Relationship Management:
Data-Driven Leadership:
- Utilize customer feedback and usage data to refine onboarding processes and team performance.
- Analyze customer data patterns to improve observability outcomes and preempt potential issues.
- Collaborate with internal teams on product enhancements informed by customer data insights.
Hands-on experience with Cloud DevOps, specifically AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and equivalents in Azure and GCP.
Customer-Focused & Data-Driven Mindset:
- Strong analytical skills to interpret customer data and usage trends.
- Strong presentation abilities to establish credibility with executives.
Certifications in AWS, Kubernetes, or observability platforms (e.g., Experience in a data-driven or SaaS environment. MBA or relevant leadership experience.
This role is located in London and is a hybrid position (2 days per week in the office).
Technical Account Manager Team Lead employer: ITR Partners
Contact Detail:
ITR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in observability tools and technologies. Being well-versed in platforms like AWS, Kubernetes, and other relevant tools will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-paced field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your experience in mentoring and guiding others will resonate well with our focus on team dynamics and customer success.
✨Tip Number 3
Engage with our community on social media or professional networks. By following us and participating in discussions about observability and data management, you can gain insights into our company culture and values, which can be beneficial during interviews.
✨Tip Number 4
Prepare to discuss specific customer scenarios where you've improved onboarding processes or resolved technical issues. Being able to articulate your problem-solving approach and how it led to enhanced customer relationships will set you apart from other candidates.
We think you need these skills to ace Technical Account Manager Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, leadership, and observability tools. Use specific examples that demonstrate your ability to manage teams and improve customer onboarding processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for data-driven leadership and customer success. Mention your hands-on experience with Cloud DevOps and how it aligns with the company's mission to enhance operational efficiency.
Showcase Technical Knowledge: Emphasise your deep technical knowledge in logging, monitoring, and observability tools. Include any relevant certifications in AWS, Kubernetes, or other observability platforms to strengthen your application.
Highlight Leadership Skills: Discuss your experience in mentoring and managing teams. Provide examples of how you've used customer feedback and data analysis to refine processes and drive team performance.
How to prepare for a job interview at ITR Partners
✨Showcase Your Technical Expertise
As a Technical Account Manager Team Lead, it's crucial to demonstrate your deep understanding of observability tools and cloud DevOps. Be prepared to discuss specific technologies you've worked with, such as AWS services or Kubernetes, and how you've applied them in real-world scenarios.
✨Highlight Leadership Experience
Since this role involves mentoring and managing a team, share examples of your leadership style and experiences. Discuss how you've successfully guided teams in the past, particularly in onboarding processes and resolving technical issues.
✨Emphasise Customer Relationship Management
Prepare to talk about your approach to building strong customer relationships. Share instances where you've used customer feedback to improve processes or resolve issues, showcasing your customer-focused mindset.
✨Demonstrate Data-Driven Decision Making
This role requires a data-driven approach, so be ready to discuss how you've used data analytics to inform decisions. Provide examples of how you've analysed customer data patterns to enhance observability outcomes or preempt potential issues.
