IT Support Team Lead

IT Support Team Lead – Financial Services – Up to £35k + Benefits (Altrincham) Xpertise Recruitment is looking for an IT Support Team Lead to join a growing organisation based in Altrincham. This is a key role where you\’ll lead a small, high-performing team. Why should you want to join? Join a business that invests heavily in its people and promotes a culture of delivery, effectiveness, and continual improvement. Remain hands-on whilst gaining leadership experience (70/30 split) Lead a support team, helping shape a high-performing and motivated technical function. Take ownership of both day-to-day operations and wider improvement projects. Work from a great office location in Altrincham with free parking and strong public transport links. Benefit from a competitive salary, strong pension, and a range of additional perks. What will you be doing? Leading the IT support function, ensuring exceptional customer service standards are maintained and continually improved. Overseeing first and second-line support across desktop, software, and initial infrastructure issues. Collaborating with the security team to maintain best practices. Planning and delivering end-user computing projects, upgrades, and improvements. Skills & Experience Required Previous experience working within an IT support environment, with a track record of leading a successful team. Strong understanding of Microsoft-based infrastructure and general networking. Excellent communication skills and the ability to build strong interdepartmental relationships. A confident, motivated approach with the ability to manage workloads, multitask, and work well under pressure. Location: Altrincham Salary: Up to £35k + Excellent Benefits For more information, job specs, or an initial conversation, please apply with an updated CV