Income Officer

A newly created opportunity has arisen for a part-time Income Officer to join a well established housing charity. This role plays a key part in managing rental and fundraised income, supporting both tenants and the wider finance function.

Key responsibilities of the role:

• Accurately process rent journals and maintain tenant rent records
• Monitor rent accounts and highlight arrears via regular KPI reports
• Work with Housing to support tenants, including liaising with benefit agencies
• Manage annual rent and service charge increases and ensure accurate updates in the system
• Process and reconcile all tenant payments, including direct debits and bank transfers
• Set up and maintain rent accounts for new and existing residents
• Record all fundraised income and donations accurately in the accounting system
• Ensure Gift Aid claims are accurate and comply with HMRC requirements
• Reconcile all income and debtor control accounts monthly
• Provide weekly rent arrears reports and liaise with debt recovery services as needed
• Support with the annual audit and respond to finance-related queries
• Maintain accurate financial records and ensure compliance with internal controls

Ideal candidate profile:

• Strong experience in rent accounting or income processing
• Good understanding of housing benefit and Universal Credit
• Confident using finance systems and reconciling complex data
• Experience working with fundraised income and Gift Aid (desirable)
• High level of accuracy, attention to detail, and communication skills
• Comfortable working independently and collaboratively in a small team

Location: Fulham, London

Rate: £18.50 per hour

Working hours: Part time, 21 hours per week

Working pattern: On-site

Contract: 3 months temp to perm