Markets SRE Lead (Hybrid)

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.

About the Team: ICG Production Management

Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments.

At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.

Responsibilities:

• Demonstrates an in-depth understanding of how Site Reliability Engineering integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.
• Ability to operate in a global environment with on-/near-/off-shore matrix reporting structures.
• Implement and nurture a resilient team structure that will follow-the-sun and ensure it follows the four-eyes process.
• Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.
• Guide development teams on application stability and supportability improvements.
• Formulate and implement a framework for managing capacity, throughput and latency.
• Define and implement application onboarding guidelines and standards.
• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Participates in business review meetings, relating technology tools strategies to business requirements.
• Fosters a culture that promotes transparency and innovation for increased team productivity.
• Coaching members of the team and outside the immediate reporting line about the best practices and recognizes anti-patterns that are quickly addressed.
• Implements the Agile Framework through one of its implementations like SCRUM or Kanban and ensures it integrates with overall organisation processes.
• Avidly communicates progress and project status across the organisation and ensures that stakeholders are managed appropriately throughout the execution period.

Qualifications:

• Relevant experience in a critical role with high business impact.
• Excellent understanding of SRE concepts (service levels, error budgets, etc.).
• Excellent working knowledge of key computer science concepts (networking, operating systems, virtualisation, containerisation, etc.).
• Polyglot developer mentality and ability to pick up new languages and skills.
• Excellent debugging and analytical skills: ability to isolate root cause across networking/infrastructure, application and database stacks.
• Operational experience of deploying and running services at scale on top of Docker/Kubernetes stack and a service mesh, like Istio, is a must.
• Operational experience with orchestration tools for CI/CD and Infrastructure-as-Code tooling (Terraform, Cloud Formation, etc.) is a must.
• Experience of delivering software using Agile delivery methodologies is a must (SCRUM/Kanban).
• Strong experience with end-to-end observability stacks (Datadog, AppDynamics, Dynatrace, etc.) is highly desirable.
• Degree in computer science/mathematics/physics or related technical subject is highly desirable.
• Experience of senior stakeholder management.
• Consistently demonstrates clear and concise written and verbal communication skills.

Education:

• Bachelor’s/University degree in computer science/mathematics/physics or related technical subject is highly desirable.