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- Tasks: Support and enhance IT systems for business processes and user experience.
- Company: Join dnata, a global leader in air and travel services across 130 airports worldwide.
- Benefits: Enjoy opportunities for growth, collaboration, and potential travel experiences.
- Why this job: Be part of a dynamic team driving significant change and innovation in business systems.
- Qualifications: Strong analytical skills, knowledge of Microsoft Office, and experience with ERP or finance systems preferred.
- Other info: Flexible working environment with opportunities for self-development and international exposure.
The predicted salary is between 36000 - 60000 £ per year.
dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.
We are looking to add capacity to our Business Systems team as we look to embark on a period of significant change, both in terms of enhancing existing systems and rolling out new systems to improve business processes, information, and profitability.
The main focuses of the role are:
- To provide consultancy and support the business through the effective use of IT Systems that are managed by the UK IT Group.
- To collaborate with senior systems analyst colleagues in supporting and developing the existing application and end user base across the business, in particular warehouse management, ERP, T&A and finance.
- To provide expertise in business system change projects to enhance functionality in existing systems and/or roll out new systems, in particular HR, Finance and Resource Management.
- To review changing business needs and, where appropriate, progress change requests through the relevant business owner and/or suppliers.
- To work on BI initiatives, understanding business data and assisting in making it available for warehousing and reporting.
What you'll be doing:
- To develop and maintain a sound working knowledge of business systems and processes.
- Working with systems vendors and systems analyst colleagues to support end user base with application issues (oWMS, CBASE, SAP, Kronos, ADP) Administration processes e.g. access control, change management.
- Participate in testing new software releases.
- Assist with master data management.
- To work with the Business Systems team on the projects to rollout new systems, including HRIS, RMS.
This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager.
What you’ll have:
- Knowledge of Microsoft Office especially Excel.
- Excellent analytical and problem solving skills.
- Excellent organisational skills.
- Understanding of complex information and requirements.
- Good evaluation skills.
- Confidence in decision-making.
- Good communication skills.
- Good prioritisation skills and be flexible enough to adapt plans.
- A good team-playing mentality.
- Multiple sites experience.
- International experience an advantage.
- Self-developing to reach target goals set.
- Existing knowledge in ERP, HR, Finance, Supply Chain an advantage.
- Able to travel to locations at short notice.
If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!
Business System Support Analyst employer: dnata Catering UK
Contact Detail:
dnata Catering UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business System Support Analyst
✨Tip Number 1
Familiarise yourself with the specific IT systems mentioned in the job description, such as oWMS, CBASE, SAP, Kronos, and ADP. Understanding these systems will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Network with current or former employees of dnata, especially those in the Business Systems team. They can provide valuable insights into the company culture and the specific challenges faced in the role, which can help you tailor your discussions during the interview.
✨Tip Number 3
Brush up on your analytical and problem-solving skills, as these are crucial for the role. Consider working on case studies or scenarios that require you to analyse data and propose solutions, which can be a great talking point in your interview.
✨Tip Number 4
Prepare to discuss your experience with change management and system rollouts. Be ready to share examples of how you've successfully navigated similar projects in the past, as this will show your capability to contribute effectively to dnata's ongoing changes.
We think you need these skills to ace Business System Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Business System Support Analyst position at dnata. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of business systems, analytical skills, and any experience with ERP, HR, or finance systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a great fit. Mention specific examples of your problem-solving abilities and teamwork experiences that relate to the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at dnata Catering UK
✨Know Your Systems
Familiarise yourself with the specific IT systems mentioned in the job description, such as oWMS, CBASE, SAP, Kronos, and ADP. Being able to discuss your experience or knowledge of these systems will show that you are prepared and understand the role's requirements.
✨Demonstrate Analytical Skills
Prepare examples that showcase your analytical and problem-solving skills. Think of situations where you've successfully evaluated complex information or resolved issues, as this is crucial for a Business System Support Analyst.
✨Showcase Teamwork
Highlight your ability to work collaboratively with others, especially in a multi-site or international context. Be ready to discuss how you've contributed to team projects and supported colleagues in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current systems and future projects. This not only shows your interest in the role but also demonstrates your proactive approach to understanding how you can contribute to their goals.
