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For Companies At a Glance
- Tasks: Lead a dynamic team to boost sales and enhance client experiences in a luxury boutique.
- Company: Join TAG Heuer, a prestigious brand known for its innovation and luxury timepieces.
- Benefits: Enjoy a vibrant work culture, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values creativity, inclusivity, and excellence in client service.
- Qualifications: Experience in luxury retail management and a strong grasp of sales strategies are essential.
- Other info: This role offers autonomy and the chance to shape the boutique's success.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Deputy Boutique Manager - Birmingham role at TAG Heuer.
MAIN MISSIONS:
- A PERFORMANCE-DRIVEN SALES EXPERT
- Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective.
- Analyses the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing.
- Stays updated on the watch industry as well as on local/market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market.
- Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager.
- A TEAM LEADER
- Ensures team’s motivation and cohesion to reach the Boutique’s goals.
- Acts as a point of contact for both teams and boutique/Market management, and as a privileged interface between both when necessary.
- Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles.
- Promotes a positive, inclusive, and supportive work environment in line with group’s values.
- Contributes to the successful onboarding of newcomers.
- Acts as Team leader in the absence of the Boutique Manager.
- A TAG HEUER AMBASSADOR
- Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence.
- Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events.
- Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines.
- A CLIENT DEVELOPMENT SPECIALIST
- Leads the team to develop long-term relationships with clients.
- Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…).
- Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalising on all opportunities to grow the business.
- Plans and participates to events in line with brand strategy and guidelines.
- AN OPERATIONS EXCELLENCE SUPERVISOR
- Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy.
- Ensures compliance with internal control policies.
- Supervises the store expenses and maintenance.
- Shows proactivity to challenge and improve processes.
Profile
- HARD SKILLS
- Management experience in a luxury retail environment.
- Mastery of selling skills.
- Mastery of sales KPIs.
- Knowledge of Brand DNA & history.
- Knowledge of Brand Collections.
- SOFT SKILLS
- Creative business driver, results-oriented.
- Client-centric mindset, focused on recruiting new clients and growing the active client base.
- Excellent interpersonal and communication skills.
- Able to effectively lead a team, able to coach and develop a high-performing team.
- Agile manager, able to multi-task in a fast-paced environment.
- Flexibility, fast learner.
- Autonomy, sense of ownership.
- Pragmatism and resilience.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Retail Luxury Goods and Jewelry
Deputy Boutique Manager - Birmingham employer: TAG Heuer
Contact Detail:
TAG Heuer Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Boutique Manager - Birmingham
✨Tip Number 1
Familiarise yourself with TAG Heuer's brand DNA and history. Understanding the brand's values and heritage will not only help you in interviews but also demonstrate your passion for the role and the luxury retail environment.
✨Tip Number 2
Stay updated on the latest trends in the watch industry and local market dynamics. This knowledge will enable you to discuss relevant business opportunities during your interactions with the hiring team, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss your experience in managing teams and driving sales in a luxury retail setting. Be ready to share specific examples of how you've motivated teams and achieved sales targets, as this is crucial for the Deputy Boutique Manager role.
✨Tip Number 4
Demonstrate your client-centric mindset by thinking of ways to enhance customer experience. Consider how you would implement clienteling strategies and build long-term relationships with clients, as this aligns with the responsibilities of the position.
We think you need these skills to ace Deputy Boutique Manager - Birmingham
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Deputy Boutique Manager at TAG Heuer. Highlight your relevant experience in luxury retail and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your management experience in luxury retail, mastery of sales KPIs, and client-centric mindset. Use specific examples that demonstrate your ability to lead a team and drive sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the TAG Heuer brand and your understanding of its DNA. Discuss how your skills and experiences make you the perfect fit for the role and how you can contribute to the boutique's success.
Showcase Your Soft Skills: In your application, emphasise your interpersonal and communication skills, as well as your ability to motivate and develop a team. Provide examples of how you've successfully led teams in fast-paced environments.
How to prepare for a job interview at TAG Heuer
✨Showcase Your Sales Expertise
As a Deputy Boutique Manager, you'll need to demonstrate your performance-driven sales skills. Be prepared to discuss specific examples of how you've increased sales in previous roles and how you analyse retail KPIs to identify growth opportunities.
✨Emphasise Team Leadership Skills
Highlight your experience in leading and motivating teams. Share instances where you've successfully coached team members or improved team cohesion, as this role requires strong leadership in the absence of the Boutique Manager.
✨Demonstrate Client-Centric Mindset
Prepare to discuss how you've developed long-term relationships with clients in the past. Talk about your approach to clienteling and how you leverage client data to enhance their experience, which is crucial for this position.
✨Familiarise Yourself with the Brand
Research TAG Heuer's brand DNA, history, and collections thoroughly. Being able to speak passionately about the brand and its values during the interview will show that you're not just a fit for the role, but also a true ambassador for the brand.
