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- Tasks: Manage client caseload and ensure compliance with contract requirements.
- Company: Join Sureserve Compliance Fire Ltd., a leader in fire safety and electrical compliance services.
- Benefits: Enjoy a supportive team environment and opportunities for professional growth.
- Why this job: Be part of a skilled team making a real impact on public safety.
- Qualifications: No specific experience required; just bring your motivation and communication skills!
- Other info: Flexible working options available to fit your lifestyle.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview: Sureserve Compliance Fire Ltd., part of the Sureserve Group, is a specialist in Life Safety compliance services. Through design, installation, maintenance and monitoring of fire safety and electrical systems, we deliver fire and electrical compliance and testing services. This covers a comprehensive range of physical infrastructure and safety considerations required for a building to meet regulatory requirements. As a leading fire and electrical compliance service provider to the public sector, our success relies upon a market-leading, engaged, and highly skilled team, for which we are always seeking skilled and self-motivated individuals to join us.
Role Overview: The Client Coordinator will have responsibility for managing their own client caseload, liaising with the customer, client and engineers daily, to ensure work is being carried out in accordance with the contract requirement.
Responsibilities:
- Receive and respond to telephone/email queries from clients, residents, engineers & colleagues
- Liaise and cooperate with the team to ensure all processes and procedures are followed
- Monitor and update resident satisfaction, complaint and defect KPI spreadsheets
- Produce monthly customer KPI reports
- A sound understanding of the works being carried out and be able to translate...
Client Coordinator employer: Sureserve Group Careers
Contact Detail:
Sureserve Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Coordinator
✨Tip Number 1
Familiarise yourself with the fire safety and electrical compliance industry. Understanding the key regulations and standards will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join relevant online forums to connect with people who work in compliance services. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in client management. Think of specific examples where you've successfully handled client queries or complaints, as this will demonstrate your ability to manage a caseload effectively.
✨Tip Number 4
Research Sureserve Compliance Fire Ltd. and their projects. Being knowledgeable about their services and recent achievements will help you stand out during the interview and show that you're genuinely interested in joining their team.
We think you need these skills to ace Client Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Coordinator position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to manage client relationships. Use specific examples from your past experiences to demonstrate how you can effectively handle queries and liaise with various stakeholders.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you managed client caseloads or worked in customer service. Include metrics or achievements that illustrate your success in similar positions, such as improved client satisfaction scores.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Client Coordinator role.
How to prepare for a job interview at Sureserve Group Careers
✨Know the Company Inside Out
Before your interview, make sure to research Sureserve Compliance Fire Ltd. thoroughly. Understand their services, especially in fire and electrical compliance, and be prepared to discuss how your skills align with their mission and values.
✨Demonstrate Your Communication Skills
As a Client Coordinator, effective communication is key. Be ready to showcase your ability to handle queries and liaise with various stakeholders. Use examples from your past experiences to illustrate how you’ve successfully managed client relationships.
✨Showcase Your Organisational Skills
The role involves managing a caseload and monitoring KPIs. Prepare to discuss your organisational strategies and tools you use to keep track of multiple tasks. Highlight any experience you have with spreadsheets or reporting tools.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company culture, team dynamics, and expectations for the Client Coordinator role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
