Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service transitions, ensuring smooth handovers and maintaining service quality.
- Company: Join a dynamic team in Richmond, UK, focused on innovative IT solutions.
- Benefits: Enjoy hybrid working, with 2 days in the office and 3 days remote.
- Why this job: Be part of impactful projects that shape IT service delivery and enhance operational success.
- Qualifications: 10+ years in vendor management or project management; ITIL certification preferred.
- Other info: Opportunity to work with global teams and develop your leadership skills.
The predicted salary is between 60000 - 84000 £ per year.
The IT Services Transition Manager plays a pivotal role in ensuring the seamless transition of IT services from incumbent providers or internal teams to new service providers. This position is integral to maintaining service continuity, quality, and performance standards during transition periods, while setting the foundation for long-term operational success. The ideal candidate will have a strong background in IT service delivery, vendor management, and coordination of medium-scale complex projects.
Roles and Responsibilities:
- Transition Strategy & Execution: Lead the development of comprehensive IT transition plans, covering scope, timelines, resources, milestones, risk management strategies, and stakeholder communications.
- Stakeholder Engagement/Management: Serve as the central point of contact between internal departments and vendors, ensuring clear communication and alignment throughout the transition process.
- Risk & Issue Management: Identify transition-related risks and issues early, develop mitigation strategies, and ensure appropriate escalation and resolution with all parties.
- Knowledge Transfer: Ensure effective knowledge transfer from incumbent vendors to new vendors, including documentation, systems, processes, and intellectual property.
- Governance & Reporting: Establish governance frameworks, KPIs, and reporting mechanisms to monitor transition progress and post-transition service performance. Provide regular status updates to senior leadership and maintain documentation of progress, decisions, and issues.
- Compliance & Quality Assurance: Ensure all transitions adhere to organizational policies, contractual obligations, and information security standards.
- Performance Monitoring: Monitor each vendor's performance and document progress during the transition period to ensure contractual obligations are met.
Qualifications:
- 10+ years of experience in vendor management, project management, or service transition roles.
- Proven experience leading end-to-end service transitions involving multiple vendors and complex infrastructures, including vendor exits.
- Experience managing offshore, nearshore, or global service transitions.
- Bachelor's degree in Information Technology, Business Administration, or a related field. A Master's degree is a plus.
- ITIL certification, particularly in Service Transition, is highly desirable.
Tools and Technologies:
- Proficiency with enterprise service management tools such as ServiceNow.
- Familiarity with cloud services, IT infrastructure, and enterprise applications.
- Strong project management and organizational skills, with experience using project management software.
- Familiarity with contract terms, Service Levels, and procurement processes.
IT Services Transition Manager employer: Hyqoo
Contact Detail:
Hyqoo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Transition Manager
✨Tip Number 1
Familiarise yourself with ITIL principles, especially those related to Service Transition. This knowledge will not only help you understand the role better but also demonstrate your commitment to best practices in IT service management.
✨Tip Number 2
Network with professionals in the IT services sector, particularly those who have experience in vendor management and service transitions. Engaging with industry peers can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of past projects where you successfully managed transitions or vendor relationships. Highlighting your hands-on experience will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends in IT service management and cloud technologies. Showing that you are knowledgeable about current developments can impress interviewers and demonstrate your proactive approach.
We think you need these skills to ace IT Services Transition Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, vendor management, and project coordination. Use specific examples that demonstrate your ability to manage complex transitions and stakeholder engagement.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the IT Services Transition Manager role. Emphasise your experience with risk management, knowledge transfer, and governance frameworks, and explain how you can contribute to the company's success.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your 10+ years of experience in service transitions and any relevant certifications like ITIL. Mention your familiarity with tools such as ServiceNow and your understanding of cloud services and IT infrastructure.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents for any spelling or grammatical errors. Ensure that your formatting is consistent and professional, as attention to detail is crucial for this role.
How to prepare for a job interview at Hyqoo
✨Showcase Your Transition Experience
Be prepared to discuss specific examples of IT service transitions you've managed. Highlight your role in developing transition plans, managing stakeholders, and ensuring service continuity.
✨Demonstrate Stakeholder Management Skills
Since this role requires effective communication with various stakeholders, share instances where you successfully engaged with internal teams and vendors. Emphasise your ability to align different parties towards a common goal.
✨Discuss Risk Management Strategies
Prepare to talk about how you've identified and mitigated risks in previous projects. Provide examples of challenges faced during transitions and how you resolved them to maintain service quality.
✨Familiarise Yourself with Relevant Tools
Make sure you know the enterprise service management tools mentioned in the job description, like ServiceNow. Being able to discuss your experience with these tools will demonstrate your readiness for the role.
