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- Tasks: Support clients and expand relationships in the insurance sector.
- Company: Join Moody's, a leader in analytics for managing catastrophic risks globally.
- Benefits: Enjoy a collaborative culture with opportunities for growth and development.
- Why this job: Be part of a high-performing team that values curiosity and diverse perspectives.
- Qualifications: Bachelor’s degree and 2-3 years in insurance required; strong communication skills essential.
- Other info: 5-10% travel may be needed; apply even if you don't meet every requirement!
The predicted salary is between 36000 - 60000 £ per year.
Location: Minster Building, 21 Mincing Lane, 2nd Floor, London, EC3R 7AG, GB
Line Of Business: Insurance
Job Category: Product Development
Experience Level: Experienced Hire
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome to be who they are - with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You may still be a great fit for this role or other open roles.
We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Moody’s RMS is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Our high performing Client Development team is looking for a Client Success Associate to work closely within the London Market Segment to support clients and expand strategic client relationships.
The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal RMS business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.
Essential Job Functions:
- Act as a strong client advocate, while maintaining business priorities
- Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
- Support sales team on execution of account strategy
- Support account renewal and cancellation mitigation activities
- Proactively identify and improve upon areas of client dissatisfaction
- Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets Moody’s standards
- Support event response outreach and ongoing support
- Support change management activities for updated product and model releases
- Client onboarding and training of new products and services
- Provide ongoing technical expertise & assistance
- Work both independently and with a team
Travel: 5-10% travel may be required
Minimum Qualifications:
- Bachelor’s degree in any discipline with a strong academic track record
- Minimum 2-3 years' experience in insurance is mandatory
- Experience in software service, analytics or related fields is a plus
- Exceptional written and verbal communication skills
- Excellent client facing skills required - must be able to relay complex and often technical concepts to broad audiences
- Ability to coordinate across different teams, working effectively in a team and as an individual
- Fluency in English (written and spoken) is a must
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Customer Success Mgmt Associate employer: Moody's Investors Service
Contact Detail:
Moody's Investors Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Mgmt Associate
✨Tip Number 1
Familiarise yourself with Moody's values and mission. Understanding their focus on client relationships and diverse perspectives will help you align your approach during interviews and discussions, showcasing that you're a great cultural fit.
✨Tip Number 2
Network with current or former employees of Moody's, especially those in the Client Development team. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Brush up on your knowledge of the insurance industry and analytics solutions. Being able to discuss current trends and challenges in these areas will demonstrate your expertise and enthusiasm for the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your client-facing skills and ability to resolve issues. Be ready to discuss how you've successfully managed client relationships and contributed to client satisfaction in previous roles.
We think you need these skills to ace Customer Success Mgmt Associate
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Customer Success Mgmt Associate position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise your experience in insurance and any related fields, particularly focusing on client-facing roles. Use specific examples to demonstrate your ability to manage client relationships and resolve issues effectively.
Showcase Communication Skills: Since exceptional written and verbal communication skills are essential for this role, ensure your CV and cover letter reflect your ability to convey complex information clearly. Consider including examples of how you've successfully communicated with clients or teams in the past.
Personalise Your Application: Make your application stand out by personalising your cover letter. Mention why you are excited about the opportunity at Moody's and how you can contribute to their values, such as investing in relationships and championing diverse perspectives.
How to prepare for a job interview at Moody's Investors Service
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Moody's values. They emphasise investing in relationships, leading with curiosity, and championing diverse perspectives. Be prepared to discuss how you embody these values in your previous roles.
✨Showcase Your Client Advocacy Skills
As a Customer Success Management Associate, being a strong client advocate is crucial. Prepare examples from your past experiences where you successfully managed client relationships, resolved issues, or improved client satisfaction. This will demonstrate your ability to align with the company's priorities.
✨Communicate Clearly and Effectively
Exceptional communication skills are a must for this role. Practice explaining complex concepts in simple terms, as you may need to relay technical information to clients. During the interview, focus on clarity and ensure your responses are concise yet informative.
✨Prepare for Team Collaboration Questions
Since the role requires coordination across different teams, be ready to discuss your experience working both independently and as part of a team. Think of specific instances where you contributed to team success or collaborated on projects, highlighting your adaptability and teamwork skills.
