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- Tasks: Help clients navigate personal debt solutions through consultations and community outreach.
- Company: Join BDO, a firm dedicated to positive relationships and professional growth.
- Benefits: Enjoy an award-winning work environment with opportunities for personal and professional development.
- Why this job: Make a real impact by helping others while working in a supportive and innovative team.
- Qualifications: 2+ years in customer service or financial services; strong communication and organisational skills required.
- Other info: Evening shifts once a week; work permit may be needed for non-passport holders.
The predicted salary is between 36000 - 60000 £ per year.
Putting people first, every day. BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a high priority on your personal and professional growth.
Our London office is looking for an Insolvency Advisor to join the Personal Debt Solution team. This position entails maintaining an in-office presence by completing the following duties:
- Perform initial consultations to assess the debtor’s situation and recommend appropriate options; training will be provided.
- Assist debtors and creditors, both in person and by telephone, as it relates to bankruptcies and proposals.
- Review interview forms and prepare files/documents for client signing.
- Community outreach, business development, presentations, and use of social media to promote personal debt solutions offerings.
How do we define success for your role? You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration. You understand your client’s needs, challenges, and opportunities; clients describe you as positive, professional, and empathetic. You identify, recommend, and are focused on effective service delivery to your clients. You share in an inclusive and engaging work environment that develops, retains & attracts talent. You actively participate in the adoption of digital tools and strategies to drive an innovative workplace. You grow your expertise through learning and professional development.
Your experience and education:
- 2+ years in customer service, financial services insolvency, banking, credit counseling, or other relevant areas of interpersonal skills with the ability to collaborate with team members, debtors, and creditors.
- Demonstrated ability to communicate effectively in various situations.
- Strong attention to detail in a fast-paced environment.
- Takes personal ownership and responsibility for the quality and timeliness of work.
- Proficient in Microsoft Outlook, Word & Excel.
- Excellent time management and organizational skills.
- A team player who can also work independently.
- Previous insolvency experience (asset but not required).
- Available to work one evening shift a week until 7:30 pm.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Insolvency Advisor, Personal Debt Solutions employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insolvency Advisor, Personal Debt Solutions
✨Tip Number 1
Familiarise yourself with BDO's core values: Integrity, Respect, and Collaboration. During your interactions, whether in networking or interviews, demonstrate how you embody these values in your previous roles, especially in customer service or financial services.
✨Tip Number 2
Engage with the insolvency community through social media platforms like LinkedIn. Share relevant articles, insights, or your thoughts on personal debt solutions to showcase your knowledge and passion for the field, which can help you stand out.
✨Tip Number 3
Prepare to discuss your experience in customer service and how it relates to the role of an Insolvency Advisor. Think of specific examples where you've demonstrated empathy and effective communication, as these are key skills for the position.
✨Tip Number 4
Consider reaching out to current or former employees at BDO to gain insights into the company culture and expectations for the role. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Insolvency Advisor, Personal Debt Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, financial services, or insolvency. Use specific examples that demonstrate your interpersonal skills and ability to work with both debtors and creditors.
Craft a Compelling Cover Letter: Write a cover letter that reflects BDO's core values: Integrity, Respect, and Collaboration. Share your understanding of the role and how your background aligns with their mission to provide exceptional service.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Outlook, Word, and Excel, as well as your strong attention to detail and time management skills. Mention any previous experience in insolvency if applicable.
Highlight Professional Development: Discuss your commitment to personal and professional growth. Mention any relevant training or certifications you have completed, and express your enthusiasm for learning and adopting new digital tools and strategies.
How to prepare for a job interview at TN United Kingdom
✨Understand BDO's Core Values
Before the interview, make sure you are familiar with BDO's core values: Integrity, Respect, and Collaboration. Be prepared to discuss how you embody these values in your previous roles, as they are crucial for success in this position.
✨Showcase Your Customer Service Skills
Given the role's focus on client interaction, highlight your experience in customer service or financial services. Prepare examples of how you've effectively communicated with clients and resolved their issues, demonstrating your empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about past experiences where you had to assess a client's situation and recommend solutions, particularly in high-pressure environments.
✨Demonstrate Your Organisational Skills
Since the role requires strong attention to detail and time management, be ready to discuss how you prioritise tasks and manage your workload. You might want to share specific tools or methods you use to stay organised and efficient.
