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- Tasks: Lead a dynamic team to drive sales and deliver top-notch customer service.
- Company: Join Parkdean Resorts, the UK's largest holiday park organisation with stunning locations.
- Benefits: Enjoy 50% off holidays, 30% discounts on food and activities, plus exclusive brand deals.
- Why this job: Be part of a supportive culture that values wellbeing and celebrates community and environment.
- Qualifications: Proven leadership in sales or customer service, with strong communication and coaching skills.
- Other info: Access a 24/7 Employee Assistance Programme for your wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!
So, why Parkdean Resorts? Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
- You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
- A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
- A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
- Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
What you will be doing...
- Driving sales across holiday hire, touring, subletting, extras, and more.
- Monitoring team KPIs and coaching to consistently exceed targets.
- Leading outbound and revenue-generating campaigns to maximise booking potential.
- Handling escalated customer issues with confidence and care.
- Recruiting, training, and developing team members for long-term success.
- Reporting regularly on team performance and recommending improvements.
- Collaborating with Parks and internal departments to align goals and resolve issues.
- Supporting day-to-day operations and stepping in during peak periods.
Some of the skills and experience we’re looking for...
- Proven leadership experience in a contact centre, sales, or customer service environment.
- Strong commercial awareness and a results-focused mindset.
- Excellent communication and coaching skills.
- A calm, solution-oriented approach to resolving customer and team challenges.
Contact Detail:
Parkdean Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Sales Support Team Leader
✨Tip Number 1
Familiarise yourself with Parkdean Resorts' values and mission. Understanding their commitment to customer service and community will help you align your answers during interviews, showcasing that you're a perfect fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams in sales or customer service environments. Highlight your ability to drive performance and exceed targets, as this is crucial for the Holiday Sales Support Team Leader role.
✨Tip Number 3
Research common challenges faced in contact centres and think about how you would address them. Being able to discuss your calm, solution-oriented approach to resolving issues will demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of Parkdean Resorts on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information to use in your application and interviews.
We think you need these skills to ace Holiday Sales Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and team leadership. Use specific examples that demonstrate your ability to drive revenue and coach a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and sales. Mention why you want to work for Parkdean Resorts specifically and how your values align with their commitment to wellbeing and community.
Highlight Key Skills: Emphasise your proven leadership experience and strong commercial awareness. Provide examples of how you've successfully managed KPIs and resolved customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Parkdean Resorts
✨Showcase Your Leadership Skills
As a Holiday Sales Support Team Leader, you'll need to demonstrate your leadership experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to motivate and coach others to achieve targets.
✨Understand the Company Culture
Familiarise yourself with Parkdean Resorts' values and culture. Highlight your alignment with their commitment to wellbeing and community, as this will show that you're not just looking for a job, but a place where you can contribute positively.
✨Prepare for Customer Scenarios
Expect questions about handling escalated customer issues. Think of specific instances where you've resolved conflicts or improved customer satisfaction, showcasing your calm and solution-oriented approach.
✨Know Your KPIs
Be ready to discuss key performance indicators (KPIs) relevant to sales and customer service. Show that you understand how to monitor and exceed these metrics, and be prepared to suggest ways to improve team performance based on your past experiences.
