Regional Guest Services Manager

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Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico are currently recruiting for a Regional Guest Services Manager to oversee our teams based in the London and South offices of a world renowned bank.

This is an exciting opportunity to oversee an excellent team. The role of the Guest Services Manager is to ensure that the team provide the highest level of client care and personal service to all visitors, clients and internal stakeholders of the bank.

The successful candidate will be an experienced senior manager who has managed a large team within a corporate or five-star hospitality environment. They will have an inspirational and motivational character and relish the opportunity to help and develop our people.

Alongside their HR and management experience, the successful candidate will need to demonstrate excellent time management skills to find the perfect balance between their management and operational duties.

Innovative ideas will come naturally to the successful candidate, who will thrive on reviewing, creating and implementing processes to improve the effectiveness of the service that our teams provide, and ultimately ensuring that our account remains a trailblazer!

Excellent relationship building and communication skills will also be essential, as they will need to be comfortable in creating and maintaining excellent relationships with multiple key stakeholders, whilst taking ownership for delivering projects in a busy and everchanging environment.

Although this role is based out of the banks central London offices, it is essential for the successful candidate to travel to the banks offices across the south of England when required.

Salary: £55,000

Hours: 40 Hours a week as per business needs.

If this sounds like you apply today!

Qualifications

• A proven track record of successfully overseeing a large team in a multi-site operation.
• Experience of managing change projects and the confidence and ability to be bold with suggestions and take complete management on such projects.
• Experience of data analysis and interpreting and presenting data for business reports.
• Being able to collate and report statistics for performance measurement.
• Able to communicate clearly and effectively at all levels including face to face, over the phone, email correspondence and any other communication method as required.

Additional Information

What\’s in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality

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