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- Tasks: Analyze service requirements and ensure compliance with SLAs while presenting reports to management.
- Company: Join a prestigious Global Consultancy known for its commitment to equity, diversity, and inclusion.
- Benefits: Work full-time in Salisbury with a supportive and inclusive team environment.
- Why this job: Make a real impact by improving services and building strong stakeholder relationships.
- Qualifications: ITIL V4 Foundation certification is required; further ITIL certifications are a plus.
- Other info: This role offers the chance to bring your whole self to work in a welcoming atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who required a Service Catalogue Manager for one of their Clients Job Title: Service Catalogue Manager Interview process: Teams Location: Salisbury (office full time) Job Description: Conduct thorough analyses of service requirements and compare them with Service Level Agreements (SLAs) to compliance. Prepare and present regular reports to senior management on service performance, key metrics, and improvement initiatives. Build and maintain strong relationships with stakeholders to understand their requirements and gather feedback to enhance the SLA process. Proactively identify opportunities for service improvement and recommend and implement process enhancements, tools, or technologies. Ensure that all service levels adhere as per best practices. Provide expert problem management support for high-profile client issues and ensure root-cause analysis is conducted with corrective actions implemented. You can bring your whole self to work. striving for equity, diversity and inclusion is part of everyday life, and will be part of your working reality. We have built an inclusive and welcoming environment, for everyone. Your skills and experience ITIL V4 Foundation certification required, further ITIL certification…
Service Catalogue Manager- SC Cleared employer: J & C Associates Ltd
Contact Detail:
J & C Associates Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Catalogue Manager- SC Cleared
✨Tip Number 1
Familiarize yourself with ITIL V4 principles and best practices, as this knowledge will be crucial in your role. Consider joining online forums or groups where you can discuss ITIL concepts and share insights with other professionals.
✨Tip Number 2
Build a strong understanding of Service Level Agreements (SLAs) and how they impact service delivery. Research common challenges faced in SLA management and think about how you would address them in your role.
✨Tip Number 3
Network with professionals in the consultancy and IT service management space. Attend industry events or webinars to connect with others who may have insights into the role and the company culture.
✨Tip Number 4
Prepare to discuss your experience in problem management and how you've successfully implemented process improvements in the past. Be ready to provide specific examples that demonstrate your ability to enhance service delivery.
We think you need these skills to ace Service Catalogue Manager- SC Cleared
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Catalogue Manager position. Understand the key responsibilities, such as conducting analyses of service requirements and preparing reports for senior management.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Service Level Agreements (SLAs) and any previous roles where you have improved service processes or built relationships with stakeholders.
Showcase ITIL Knowledge: Since the role requires ITIL V4 Foundation certification, mention your certification prominently. If you have further ITIL certifications, be sure to include those as well to strengthen your application.
Tailor Your Application: Customize your cover letter to reflect how your skills align with the company's commitment to equity, diversity, and inclusion. Mention specific examples of how you've contributed to an inclusive work environment in the past.
How to prepare for a job interview at J & C Associates Ltd
✨Understand the Service Catalogue
Make sure you have a solid grasp of what a Service Catalogue is and how it functions within an organization. Be prepared to discuss your experience with SLAs and how you've ensured compliance in previous roles.
✨Showcase Your Analytical Skills
Since the role involves conducting thorough analyses, be ready to provide examples of how you've analyzed service requirements in the past. Highlight any tools or methodologies you used to assess performance metrics and identify areas for improvement.
✨Emphasize Stakeholder Engagement
Building strong relationships with stakeholders is crucial. Prepare to discuss how you've gathered feedback from stakeholders in previous positions and how that feedback influenced service improvements or changes in SLAs.
✨Demonstrate Problem-Solving Abilities
The role requires expert problem management support. Be ready to share specific examples of high-profile client issues you've resolved, detailing your approach to root-cause analysis and the corrective actions you implemented.
