HR, Global Head of Process Optimization - HCM Employee Services, Vice President

The HCM Employee Services (HCMES) team is the Shared Services function within HCM at Morgan Stanley and is responsible for the delivery of operational services across the globe. In the Human Capital Management (HCM) division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools they need to succeed. HCM, both globally and in EMEA, is undergoing a transformation in our operating model and this role plays an important role in that journey.

HCM Employee Services mission is to deliver exceptional service through process optimization and leading-edge technology, focusing on the employee experience to ensure effective solutions for our clients. We transform how employees engage with HCM during key moments that matter. The function is accountable for the end-to-end delivery of global, standard services to Morgan Stanley employees and managers across a range of HR queries and transactions.

HCMES is formed of the following three pillars:

• Service Delivery - accountable for managing HCMES end-to-end delivery activities, overseeing any global, regional and outsourced planning, operations and resources.
• Service Enablement - accountable for managing digital services and technology operations that support the HCMES service delivery.
• Service Experience and Transformation - a globally focused team focused on how we continually elevate, improve and optimize HCMES.

The Process Optimization team is responsible for the coordination of global process optimization with the objective of improving the employee experience and increasing capacity within HCMES, ultimately reducing Business / Product Partner’s workload as well allowing for processes to be delivered in a globally consistent way. The Head of the Process Optimization team will be working globally with members of the broader HCMES team to optimize processes both those that are currently undertaken by the HCMES Service Delivery team and those that transfer into HCMES from the Business / Product Partners.

What you’ll do in the role:

• Work independently and be responsible to identify, select processes that can be optimized as well as have a view on the additional work that can be transitioned into the HCMES function alongside the broader HCMES Experience & Transformation team.
• Identify opportunities to improve the end-to-end processes or services to drive better employee experience.
• Partner with Service Delivery Continuous Improvement team to prioritize ideas.
• Organise regular meetings with HCMES teams to identify processes for optimization.
• Map / Document / Analyse processes with the intent of improving them whilst having a view on transferring them to a new team within HR Solutions.
• Manage the broader Process Optimization team, ensuring they will provide local support for the necessary regional and global initiatives.
• Manage any vendor resources that may be offering documentation resources for the team.
• Establish global agreement with the regional HCMES teams as well as with the global teams on optimized processes.
• Manage senior stakeholders, showing progress of the function and KPIs.

HCM Operating Model Transformation

This role will play a pivotal part of the global transformation of the HCM Operating Model, particularly in supporting the aims for one global organization that delivers consistent services and in our aim for HCMES to own global processes that we optimize for consistent delivery. Specifically, this role will own the Process Optimization workstream within the HCM Operating Model Program which means it will plan and drive the development of standardized global processes and documentation in alignment with HCM Employee Services future state service catalog.

What you’ll bring in the role:

• Experience: At least 8 years' relevant experience would generally be expected to find the skills required for this role. Ideally a graduate with CIPD or equivalent, with HR experience in professional services. Experience in transformation projects, reorganisations, process re-engineering. Experience in dealing with large scale organizations, multiple stakeholders. HR Business Partner experience is highly desirable. Experience in HR Outsourcing/Offshoring role is desirable.
• Skillset/ Abilities:

• Stakeholder Management - comfortable interfacing with leaders and HR business partners across a heavily matrix environment. Ability to build positive relationships remotely and locally, ability to establish credibility, influence senior stakeholders.
• Strategic - able to understand the bigger picture, end goal and build a path to achieve that. Work in line with the strategic aims of the Firm, HCM and HCMES.
• Strong influencing skills - able to influence key stakeholders across HCM and potentially with third parties to change, adapt, think differently and implement initiatives.
• Communication - Impactful and insightful communicator with the ability to flex approach depending on the audience.
• Agility - Ability to work at pace whilst maintaining a high-quality, consistent output and pivot approach to adapt to competing needs / broader priorities.
• Analytical - Ability to structure and comprehend numerical analysis and optimization strategies.
• Sound judgement - able to balance employee experience with operational efficiency.

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what’s best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

At Morgan Stanley Glasgow, we support the Firm’s global Operations, Technology, Finance, Corporate, and Institutional Securities divisions. Known for its excellence in process, client service & leadership, our Glasgow teams have led us to win numerous innovation and people awards. Morgan Stanley has been rooted in the Glasgow community since 2000, steadily contributing to the development of a vibrant local financial services and fintech industry.

Equal opportunities statement: Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

Certified Persons Regulatory Requirements: If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.

Flexible work statement: Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.